Customer Support & Enrolment Coordinator

STEPS Inc.; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Employee wellbeing programs

Employee Assistance Program (EAP)

Collaborative team environment

Job summary

STEPS Inc. in Cairns City is seeking a Customer Support Officer to greet visitors, handle enquiries, support enrolments and keep site administration running smoothly.

You’ll manage phone and email communications, maintain accurate records, and support a positive site culture while meeting compliance requirements.

This full-time, fixed-period role offers meaningful community work, not-for-profit salary packaging and a supportive team in a fast-paced environment.

Qualifications

• Experience in customer service, administration or reception.
• Outstanding communication and interpersonal skills.
• Strong organisational and time management abilities.
• High attention to detail.
• Confidence using Microsoft Office and business systems.
• A positive, adaptable and customer-focused approach.
• The ability to remain calm and professional in challenging situations.

Responsibilities

• Deliver exceptional customer service to participants, stakeholders and visitors.
• Respond to enquiries via phone, email and face-to-face interactions.
• Support participant enrolment and onboarding processes.
• Maintain accurate records and data entry across internal systems.
• Ensure student files and documentation remain compliant and audit-ready.
• Liaise with internal teams to support seamless service delivery.
• Assist with site presentation, administration and office coordination.
• Resolve and escape customer issues appropriately while ensuring follow-through.
• Contribute to continuous improvement initiatives and site culture.

Skills

Customer service

Administration

Reception

Organisational skills

Time management

Attention to detail

MS Office

Customer-focused

Job description

STEPS Inc. in Cairns City is seeking a Customer Support Officer to greet visitors, handle enquiries, support enrolments and keep site administration running smoothly.

You’ll manage phone and email communications, maintain accurate records, and support a positive site culture while meeting compliance requirements.

This full-time, fixed-period role offers meaningful community work, not-for-profit salary packaging and a supportive team in a fast-paced environment.