Administration Officer / Receptionist

Cessnock Multipurpose Children's Centre; Cessnock; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cessnock Multipurpose Children’s Centre is seeking a full-time Administration Officer to be the first point of contact for families, visitors and staff. You’ll be friendly, professional and capable of juggling diverse tasks.

In this busy role you’ll welcome people, answer enquiries, assist with enrolments, schedule tours and maintain accurate records, payments and fee administration. The ideal candidate has solid customer service skills, strong organisation, and proficiency with Microsoft

Qualifications

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Ability to use Microsoft Office and computer systems.

Responsibilities

• Welcoming families, visitors and stakeholders
• Answering phone calls and responding to enquiries
• Assisting families through the enrolment process
• Booking family tours and providing information about our services
• Maintaining accurate records and documentation
• Processing payments and supporting fee administration
• Monitoring and maintaining enrolment records
• Providing administrative support to our leadership team
• Assisting with general office coordination and reception duties

Skills

Customer service

Communication

Organisation

Multitasking

MS Office

Education

Business administration qualification (desirable)

Tools

Microsoft Office

Job description

Cessnock Multipurpose Children’s Centre – Cessnock NSW

Be the welcoming face of a community focused childcare organisation

Do you love working with people? Are you organised, approachable and great at juggling different tasks throughout the day?

We're looking for a friendly and professional full time Administration Officer to join our team and become the first point of contact for families, visitors and staff across our organisation.

Whether you're an experienced administrator, receptionist or customer service professional, or you're currently working in Early Childhood Education and looking to transition into an office based role, we'd love to hear from you.

About Us

Cessnock Multipurpose Children’s Centre are a not-for-profit, community based organisation that has been supporting children and families in the Cessnock region for more than 60 years.

With multiple services across the region, our purpose is simple: providing high quality education and care that gives every child the best possible start in life.

About the Role

This is a busy and rewarding administration role where no two days are the same.

As the first person many families interact with, you'll help create a welcoming and positive experience while supporting the smooth day to day operations of our services.

Your responsibilities will include:

• Welcoming families, visitors and stakeholders
• Answering phone calls and responding to enquiries
• Assisting families through the enrolment process
• Booking family tours and providing information about our services
• Maintaining accurate records and documentation
• Processing payments and supporting fee administration
• Monitoring and maintaining enrolment records
• Providing administrative support to our leadership team
• Assisting with general office coordination and reception duties

About You

You are someone who enjoys helping people and takes pride in providing exceptional customer service.

You build rapport easily, communicate professionally and stay calm and organised when managing competing priorities.

You'll bring:

• A warm, friendly and professional approach
• Excellent customer service and communication skills
• Strong organisational skills and attention to detail
• Confidence using Microsoft Office and computer systems
• The ability to manage multiple tasks and priorities
• A positive, team oriented attitude
• A willingness to learn and develop new skills

We'd Love It If You Have

• Previous administration, reception or customer service experience
• Experience in an Early Childhood Education and Care environment
• An understanding of enrolments, childcare management systems or family support services
• A qualification in business administration or a related field (desirable, not essential)
• Current Working With Children Check
• Foundations of Child Safety Training (Geccko) – or willingness to complete
• Ability to obtain any required clearances

Why Join Us?

• Work for a respected community based not-for-profit organisation
• 20% discount on childcare fees
• 2 week Christmas closure period
• Employee Assistance Program (EAP)
• Retail, travel and insurance discounts
• Uniform provided
• Supportive and friendly team environment

Child Safety Commitment

CMCC is a Child Safe Organisation. We are committed to ensuring the safety, rights and best interests of children are paramountin all decisions and actions. We have zero tolerance for child abuse or harm and embed the NSW Child Safe Standards across our services. Employment is subject to satisfactory child safety screening.

By applying for a role with CMCC, you acknowledge your responsibility to uphold this commitment and to contribute to a culture where children’s safety, rights and best interests are prioritised above all other considerations.