Enrollment Experience Specialist

Mater Health Services; Brisbane; Hybride; AUD 55 000 - 61 000; Plein temps

Avantages offerts par ce poste

Generous salary packaging

Health and wellbeing support

Fitness Passport

Discounted parking

Staff benefits

Résumé du poste

Mater Education in Brisbane is seeking an Application & Enrolment Officer to deliver an outstanding student journey from initial enquiry to enrolment, with accurate information, timely communication and a friendly, student-centred approach.

This permanent full-time role at South Brisbane campus involves end-to-end administration, data integrity across systems, compliance with policies, and supporting events such as orientations and expos, with salary packaging and not-for-profit benefits.

Qualifications

• Experience in admin, customer service or student services.
• Strong commitment to a positive, student-centred experience.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsabilités

• Manage end-to-end student applications from enquiry to enrolment.
• Provide accurate information on courses, entry requirements and enrolment processes.
• Assist applicants with enrolment documentation and timelines.
• Maintain accurate student records and data integrity across systems.
• Ensure compliance with policies and regulatory requirements.
• Support student events including orientations, open days and expos.

Connaissances

Admin & customer service

MS Office suite

SMS/LMS experience

Formation

Business administration or related discipline

Equivalent experience

Outils

Microsoft Office Suite

SMS/LMS systems

SharePoint & Teams

Description du poste

Join Mater Education as our Application & Enrolment Officer

Help students take the first step towards a rewarding healthcare career. Deliver exceptional service. Make a difference from day one. This is a permanent full-time opportunity based at Mater Education's South Brisbane campus.

At Mater Education, every student journey begins with a great first impression. We're looking for a passionate, organised and customer-focused Application & Enrolment Officer to help prospective students navigate one of the most important milestones in their education journey.

About the role

Reporting to the Team Leader – Application & Enrolments, you'll play a pivotal role in delivering a seamless, supportive and student-centred application experience. From responding to initial enquiries through to confirming enrolments, you'll provide exceptional service, accurate advice and timely communication that helps students feel confident every step of the way.

This is an exciting opportunity for someone who enjoys building relationships, thrives in a fast-paced environment and is passionate about making a genuine difference in people's lives through education.

Salary range: $39.79 - $44.25 per hourplus superannuationandaccess to not-for-profit salary packaging up to $15,900+access to many staff benefits!

What you'll be doing

As an Application & Enrolment Officer, you'll help ensure every prospective student receives an outstanding experience by:

• Managing end-to-end student applications from initial enquiry through to enrolment.
• Providing accurate information and guidance on courses, entry requirements and enrolment processes.
• Supporting applicants to complete enrolment documentation while ensuring compliance with policies and timelines.
• Monitoring application progress, proactively resolving issues and keeping applicants informed throughout their journey.
• Maintaining accurate student records and ensuring high levels of data integrity across relevant systems.
• Ensuring application and enrolment activities comply with organisational policies and regulatory requirements.
• Identifying opportunities to improve processes, systems and the overall student experience.
• Contributing to a collaborative team focused on service excellence and continuous improvement.
• Supporting student events including orientations, open days, school and careers expos, webinars and graduation ceremonies.
• Providing occasional support for out-of-hours or offsite events when required.

About you

You're someone who genuinely enjoys helping people and takes pride in delivering exceptional customer service. You have a keen eye for detail, communicate with confidence and enjoy working in a team that's focused on making a positive impact.

You'll also bring:

• Experience in an administrative, customer service or student services environment.
• A strong commitment to delivering a positive, student-centred customer experience.
• Excellent written and verbal communication skills.
• The ability to manage competing priorities and remain organised in a fast-paced environment.
• Exceptional attention to detail and accuracy when processing information and maintaining records.
• Strong Microsoft Office skills, including Outlook, Excel, Word, PowerPoint, SharePoint and Teams.
• Experience using Student Management Systems (SMS) and/or Learning Management Systems (LMS).

It would be great if you also have:

• Experience working within a Registered Training Organisation (RTO) or education environment.
• Experience in admissions, student administration or enrolment processes.
• Knowledge of government funding programs and compliance requirements within vocational education.
• Qualifications in business administration, customer service or a related discipline (or equivalent experience).

Why join us?

When you join Mater Education, you're joining an organisation with a proud reputation for excellence in education and healthcare. We offer the opportunity to make a genuine impact while working alongside passionate, supportive colleagues who are committed to helping students succeed.

You'll enjoy:

• A collaborative and values-driven culture.
• Opportunities for professional growth and leadership development.
• The chance to influence and improve the student experience.
• Meaningful work that supports the future healthcare workforce.

You’ll also be joining the wider Mater Group, which means access to:

• Career growth opportunities across healthcare, corporate, research and leadership pathways
• Professional development and learning through Mater Education and internal development programs
• Generous salary packaging to help maximise your take-home pay
• Health and wellbeing support, including EAP, pastoral care and discounted private health insurance
• Fitness Passport access and a range of lifestyle, retail and travel discounts
• Discounted parking and reduced prices at Mater cafés and coffee outlets
• A supportive culture where your contributions are recognised and your development matters

Applications close 21stOctober– please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW.

Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks).

Mater Education offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities.Visit our Reconciliation webpage.

Mater Education ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Ready to join a team that helps shape the future of healthcare education?

Apply now and become part of Mater Education, where every application is the beginning of someone's career, and every interaction makes a difference.