Customer Support | Cruise Specialist

Aisles & Abroad; Gold Coast City; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Training provided

Booking platforms access

Ongoing development

Flexible schedule

Team culture

Job summary

Aisles & Abroad on the Gold Coast is seeking a Customer Support Cruise Specialist. This entry-level role focuses on helping clients plan, reserve, and enjoy their cruise experiences from start to finish, with comprehensive training provided.

You'll work with cruise options, bookings, and travel requirements, maintain accurate records, and deliver timely support before and after travel in a flexible, collaborative environment.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented and organized.
• Comfortable using online systems and booking tools.
• Able to work independently in a remote or structured environment.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Assist clients with cruise options, itineraries, and onboard experiences.
• Support booking and confirmation process for cruise reservations.
• Answer questions about destinations, cruise lines, and travel requirements.
• Review reservation details for accuracy including dates and traveler info.
• Maintain organized records of bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Communication skills

Detail orientation

Booking systems

Independent work

Customer service

Tools

Booking platforms

Job description

Customer Support | Cruise Specialist

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow‑up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and role‑specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team‑oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

$45,000 - $65,000 a year

Compensation details: 45000-65000 Yearly Salary