Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Daylesford; Hybrid; AUD 52,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Training and ongoing support

Growth opportunities

Collaborative team environment

Job summary

A travel service provider in Daylesford is seeking a detail-oriented Customer Support Specialist to assist clients with travel inquiries and bookings. This position requires strong communication and customer service skills, along with a detail-oriented approach. Candidates should be comfortable using computers and have an interest in the travel industry. Offering flexible scheduling, training, and growth opportunities, this role is perfect for those passionate about providing excellent service.

Qualifications

• Strong communication and customer service skills are essential.
• Previous customer service experience is preferred but not required.
• Ability to work independently and manage time effectively.
• Comfortable using computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.
• Interest in the travel industry is a plus.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions, reservations, and general support.
• Provide accurate information about destinations, policies, and procedures.
• Deliver professional, friendly, and consistent customer service.
• Follow company standards and operational guidelines.
• Maintain clear documentation of customer interactions.

Skills

Strong communication skills

Customer service skills

Time management

Detail-oriented

Tech-savvy

Travel industry interest

Job description

Job Description:

We are seeking a detail-oriented and service-drivenCustomer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

• Deliver professional, friendly, and consistent customer service

• Follow company standards and operational guidelines

• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills

• Previous customer service experience preferred but not required

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online tools

• Detail-oriented with a solution-focused mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)

• Training and ongoing support

• Growth opportunities within the travel industry

• Collaborative and supportive team environment