Cruise Booking Specialist — Entry Level

Aisles & Abroad; Gold Coast City; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Training provided

Booking platforms access

Ongoing development

Flexible schedule

Team culture

Job summary

Aisles & Abroad on the Gold Coast is seeking a Customer Support Cruise Specialist. This entry-level role focuses on helping clients plan, reserve, and enjoy their cruise experiences from start to finish, with comprehensive training provided.

You'll work with cruise options, bookings, and travel requirements, maintain accurate records, and deliver timely support before and after travel in a flexible, collaborative environment.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented and organized.
• Comfortable using online systems and booking tools.
• Able to work independently in a remote or structured environment.
• Experience in customer service or hospitality is helpful but not required.

Responsibilities

• Assist clients with cruise options, itineraries, and onboard experiences.
• Support booking and confirmation process for cruise reservations.
• Answer questions about destinations, cruise lines, and travel requirements.
• Review reservation details for accuracy including dates and traveler info.
• Maintain organized records of bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Communication skills

Detail orientation

Booking systems

Independent work

Customer service

Tools

Booking platforms

Job description

Aisles & Abroad on the Gold Coast is seeking a Customer Support Cruise Specialist. This entry-level role focuses on helping clients plan, reserve, and enjoy their cruise experiences from start to finish, with comprehensive training provided.

You'll work with cruise options, bookings, and travel requirements, maintain accurate records, and deliver timely support before and after travel in a flexible, collaborative environment.