Customer Support Specialist/Travel (Flexible Schedule)

Hjbtravels; Perth; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible scheduling (part time or full time)

Training and ongoing support

Growth opportunities within the travel industry

Collaborative and supportive team environment

Job summary

A travel service provider is seeking a detail-oriented Customer Support Specialist to assist clients with travel inquiries and support. This role offers flexible scheduling options and opportunities for growth within the travel industry. Candidates should possess strong communication skills and enjoy helping others in a collaborative team environment. Previous customer service experience is preferred but not required. This is an excellent opportunity for individuals interested in the travel sector.

Qualifications

• Previous customer service experience preferred but not required.
• Manage time effectively.
• Comfort with computers, email, and online tools.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Respond to customer inquiries via phone and email.
• Assist clients with travel questions and reservations.
• Provide accurate information about destinations and policies.
• Deliver professional and consistent customer service.
• Maintain clear documentation of customer interactions.
• Maintain clear documentation of customer interactions

Skills

Strong communication and customer service skills

Ability to work independently

Comfortable using computers

Detail-oriented

Interest in the travel industry

Job description

Job Description:

We are seeking a detail-oriented and service-drivenCustomer Support Specialist to assist clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicating clearly, and working in a flexible, customer-focused environment.

In this position, you will support customers with travel-related inquiries, provide guidance throughout the booking process, and help deliver a smooth and positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone and email

• Assist clients with travel questions, reservations, and general support

• Provide accurate information about destinations, policies, and procedures

• Deliver professional, friendly, and consistent customer service

• Follow company standards and operational guidelines

• Maintain clear documentation of customer interactions

Qualifications:

• Strong communication and customer service skills

• Previous customer service experience preferred but not required

• Ability to work independently and manage time effectively

• Comfortable using computers, email, and online tools

• Detail-oriented with a solution-focused mindset

• Interest in the travel industry is a plus

What We Offer:

• Flexible scheduling (part time or full time)

• Training and ongoing support

• Growth opportunities within the travel industry

• Collaborative and supportive team environment