Customer Support Manager - Epping Meadows Care Community

Opal Aged Care; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Opal HealthCare in Epping, Victoria seeks a compassionate Customer Support Manager to welcome new residents and lead the administration team at Epping Meadows Care Community.

This permanent, full-time role (Mon–Fri) focuses on delivering outstanding customer service, building strong relationships with residents and families, and ensuring smooth day-to-day administration operations.

Join a values-led organisation offering career development and a supportive environment.

Qualifications

• Leadership capability to coach and mentor a team.
• Strong customer service focus with a genuine care for residents.
• Excellent communication skills with families and stakeholders.

Responsibilities

• Act as warm, knowledgeable first contact for residents and families.
• Lead and inspire the administration and customer support team.
• Build lasting relationships with residents, families and community partners.
• Ensure a welcoming environment and connected care community.
• Oversee day-to-day administration operations for efficiency.

Skills

Leadership

Customer service

Communication

Job description

Customer Support Manager - Epping Meadows Care Community

Epping Meadows Care Community, 202 McDonalds Road, Epping, Victoria, Australia

Posted Wednesday 15 July 2026 at 2:00 pm

At Opal HealthCare, we know that companies don’t succeed, people do.
Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 145 Care Communities and over 23,000 team members nationwide.

About the Role:

We’re looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Epping Meadows Care Community.

What's on Offer:

• Location: Epping MeadowsCare Community, Epping
• Employment Type: Permanent full-time, Monday to Friday
• Additional Benefits: 12% superannuation

Why Choose Opal?

• True work-life balance— Stable Monday to Friday hours, no weekends
• Career development through our Opal HealthCare Academy
• Leadership pathways— Grow your career in a supportive, values-led environment
• $5,000 referral bonuses for bringing a friend onboard
• National secondment opportunities to grow your career while exploring new locations
• Sector-leading systems & innovation

What You’ll Do:

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

What You’ll Need:

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional communication skills with a genuine passion for helping people
• An organised, empathetic nature with the ability to manage sensitive conversations

Lead with Heart

Join a team where your skills in building trust and community directly bring joy to those we care for.

Apply now to take the next step in your leadership career with Opal HealthCare.