Key Account Manager

DKSH; Australia; On-site; AUD 70,000 - 110,000; Full time

Job summary

DKSH Performance Materials is seeking a motivated Account Manager to join our Australian team, focusing on specialty chemicals across diverse industries. The role is ideal for someone early in their sales career who wants to develop commercial skills, build long-term customer relationships, and contribute to growth by promoting DKSH’s product portfolio.

You will identify key contacts, manage accounts, forecast demand, and collaborate with internal teams to deliver tailored solutions.

Qualifications

• 1–4 years proven experience in technical sales within specialty chemical distributors or manufacturer’s.
• Experience with account management and building long-term customer relationships.
• Proficient Excel and Salesforce experience is desirable.

Responsibilities

• Identify key contacts within customers and nurture long-term relationships.
• Negotiate commercials and optimize supply fulfillment.
• Grow portfolio selling by creating solutions across DKSH products.
• Create and achieve account management plans with internal stakeholders.
• Forecast customer demand to optimize inventory.
• Capture leads in Salesforce to build a project pipeline.
• Understand customer formulations and raw material needs.
• Communicate value and demonstrate how our portfolio meets customer needs.

Skills

Account management

Customer relationship building

Negotiation

Strategic selling

Education

Degree in Chemistry/Science, or related technical fields

Tools

Salesforce

Excel

Job description

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About The Role

DKSH Performance Materials is leading specialty chemicals distributor, supplying customers across a diverse range of Australian industries including Agricultural, Infrastructure, Power Generation, Water treatment, Roads, Mining and Industrial Manufacturing.

Due to continued business growth, we are seeking a motivated and ambitious Account Manager to join our market-leading organisation. The role is ideal for someone early in their sales career who is looking to develop their commercial skills, build long-term customer relationships, and establish a successful career in specialty chemical sales.

What You Will Deliver

• Identify key contacts within the customer, nurture long-term relationships, learn their business needs so you can provide long-term, relevant support
• Negotiate commercials and optimize supply fulfillment
• Find and execute opportunities to increase portfolio selling by creating innovative solutions for customers & taking into consideration DKSH’s complete product portfolio
• Create and achieve account management plans by aligning internal stakeholders to drive growth
• Develop and maintain a call plan and report via DKSH’s Salesforce CRM tool
• Accurately forecast customer demand to optimize inventory positions
• Explore business opportunities by gaining and maintaining an understanding of customers’ formulations and raw material requirements
• Create and communicate technical value to customers by understanding how customer needs and our portfolio intersect
• Assess the cost-in-use of our portfolio relative to competition and communicate value propositions to customers
• Utilise DKSH local and international colleagues and resources to share accurate, up-to-date market intelligence to help maximize our Client engagement
• Create business development and tactical implementation plans capturing leads in Salesforce to generate a project pipeline of sufficient size and vitality to achieve growth targets
• Identify gaps in the existing product portfolio and work with stakeholders to introduce new opportunities once it has proven feasible to do so

What You Bring

• Degree in Chemistry/Science, or related technical fields or adequate in-field experience
• 1 - 4 years proven experience in technical sales within specialty chemical distributors or manufacturer’s
• Ideally from raw material/ chemical distribution background
• Proficient Excel experience is desired
• Experience with Salesforce is desired

Why Join DKSH

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia