Christmas Casual - Customer Support Consultant

Appliances Online; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Free daily coffee

On-site gym

Harmony Room

Weekly Friday drinks

Employee discounts

EAP services

Job summary

Appliances Online is hiring a Customer Support Consultant in Sydney. You will handle real-time inbound enquiries by phone, email, and live chat while maintaining high service standards and hitting weekly KPI targets.

You will work with manufacturers and internal teams to deliver effective solutions, supported by daily training to enhance product knowledge and processes.

Qualifications

• Experience delivering outstanding customer service across multiple channels.
• Ability to communicate clearly and professionally in writing and speaking.
• Proven track record of meeting or exceeding performance targets.

Responsibilities

• Handle real-time inbound enquiries via phone, email, and live chat.
• Meet weekly targets for calls, chats, revenue, and customer satisfaction.
• Resolve issues and direct customers to best solutions.
• Collaborate with manufacturers and internal teams to ensure smooth outcomes.
• Participate in daily training to improve product knowledge and processes.

Skills

Customer service excellence

Communication skills

Multichannel support

Team collaboration

Tools

CRM software

Job description

Appliances Online transformed the online appliance market in the early 2000s and has maintained its position as an industry leader ever since. As Australia’s largest online appliance retailer, we continue to set the standard for innovation and customer satisfaction. Our commitment to excellence has earned us numerous prestigious retail awards, solidifying our reputation as a trusted name in the industry.

About the position:

Come be the legendary voice (and chat) our customers depend on! We’re looking for Customer Support Consultants who can handle real-time inbound enquiries via phone, email, and live chat, all while rocking weekly service and sales KPIs.

• Impress customers with top-tier product knowledge and services. Every call, chat, and email is a chance to shine.
• Meet weekly targets for calls, chats, revenue, and customer satisfaction—hello bonus potential!
• Take tough issues head-on, and direct them to the best solutions possible.
• Work closely with manufacturers and internal teams, fostering strong partnerships across the board.
• Benefit from daily training to fine-tune product knowledge and streamline processes.

Shift Patterns Available:

• Full Time

Qualifications:

• Whether from retail, sales, or customer service, you know how to connect with people and hit targets.
• You’re comfortable juggling calls, chats, and emails with top-notch written and verbal skills.
• You’re all about delivering a standout experience.
• Able to work independently when needed, yet still love collaborating with a team.
• No customer query slips through the cracks on your watch.

Why Join Us?

• State-of-the-art, newly designed office with free daily coffee, an on-site gym, the peaceful Harmony Room, and flexible workspaces.
• Enjoy generous discounts on all products across our Group, plus access to over 5,000 additional discounts with other retailers.
• Celebrate your successes and unwind with our weekly Friday drinks tradition.
• We believe in promoting from within and are a growing company — where you start isn’t where you’ll finish!
• Access EAP services, including free (limited) health and well-being appointments such as GP visits, dietitian consultations, skin checks, annual health checks, and high-performance coaching.

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We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.