Customer Support Associate — Hybrid + Mentorship

Lever, Inc.; Sydney; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Office near Wynyard Station

Free lunch every Tuesday

Snacks, fruit and drinks in the office

Onboarding and mentoring program

Job summary

Brighte in Sydney is seeking a Customer Support Officer to help customers through their application journey and deliver a positive experience. You’ll join a supportive, fast-growing team in a hybrid setup with options to work from home or our Sydney office.

We value a can-do attitude, clear communication, and a willingness to learn. Training and mentorship are provided to help you develop your career with Brighte.

Qualifications

• No years of corporate experience required.
• Some customer service experience beneficial.

Responsibilities

• Making and taking inbound and outbound customer calls.
• Responding to general customer enquiries.
• Supporting customers through their application process.
• Assisting with account enquiries and updates.
• Recording accurate customer information in our CRM.
• Processing payments and documenting payment arrangements.
• Assisting with basic application or IT-related troubleshooting.
• Supporting requests relating to withdrawals and cancellations.
• Working towards agreed customer service targets and service levels.

Skills

Strong verbal and written comms

Customer service experience

Willingness to learn

Education

Recently completed or near completed tertiary qualification

Job description

Brighte in Sydney is seeking a Customer Support Officer to help customers through their application journey and deliver a positive experience. You’ll join a supportive, fast-growing team in a hybrid setup with options to work from home or our Sydney office.

We value a can-do attitude, clear communication, and a willingness to learn. Training and mentorship are provided to help you develop your career with Brighte.