Customer Support Officer — Graduate Opportunity

Brighte; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Free lunch Tue

Office near Wynyard

Anniversary leave

Share option plan

End-of-trip facilities

Job summary

Brighte is looking for a Customer Support Officer who will assist customers through their application journey, answering questions and guiding them to a positive outcome. Join a supportive, fast-growing team with regular training, mentorship, hybrid work options, and an office near Wynyard.

This entry-level role suits graduates or those with hospitality or retail experience who want to start a career in customer service.

Qualifications

• A recently completed or nearly completed tertiary qualification
• Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment
• Strong verbal and written communication skills
• Confidence speaking with different types of people
• Empathy, patience and the ability to stay calm in challenging situations
• A proactive and positive approach to learning
• Strong attention to detail and accurate data entry skills
• The ability to follow processes and work towards targets
• Basic problem-solving skills and confidence using technology

Responsibilities

• Making and taking inbound and outbound customer calls
• Responding to general customer enquiries
• Supporting customers through their application process
• Assisting with account enquiries and updates
• Recording accurate customer information in our CRM
• Processing payments and documenting payment arrangements
• Assisting with basic application or IT-related troubleshooting
• Supporting requests relating to withdrawals and cancellations
• Working towards agreed customer service targets and service levels

Job description

Brighter Together

Our mission is to make consumer energy resources affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy, and less risky to buy and sell energy equipment.

Founded by Katherine McConnell, Brighte is a fast-growing business with a strong focus on sustainability, innovation and putting people first. We’re proud to have been recognised as an AFR Sustainability Leader in the Banking and Finance category and to have won the inaugural Sustainability Award at the Affies.

Looking to take your first step into the corporate world?

Have you recently completed, or are you about to complete, your tertiary studies? Are you looking for an opportunity to build your career in a supportive and fast-growing business?

Join Brighte as a Customer Support Officer and gain valuable experience in a professional environment while developing your communication, problem-solving, and customer service skills.

Your manager will support your development through regular training and mentorship sessions tailored to your career goals. We don’t expect you to stay in this role forever; we want to help you build the skills and confidence to grow with Brighte.

What will you do?

As a Customer Support Officer, you’ll support customers throughout their application process and help make their experience as simple and positive as possible.

Your day-to-day responsibilities will include:

• Making and taking inbound and outbound customer calls
• Responding to general customer enquiries
• Supporting customers through their application process
• Assisting with account enquiries and updates
• Recording accurate customer information in our CRM
• Processing payments and documenting payment arrangements
• Assisting with basic application or IT-related troubleshooting
• Supporting requests relating to withdrawals and cancellations
• Working towards agreed customer service targets and service levels

You’ll be part of a supportive team of Customer Support Officers locally, working alongside team members overseas.

What will you bring?

You don’t need years of corporate experience or a specific degree to be successful in this role. We’re looking for someone with the right attitude, a willingness to learn and a genuine interest in helping customers.

You’ll bring:

• A recently completed or nearly completed tertiary qualification
• Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment
• Strong verbal and written communication skills
• Confidence speaking with different types of people
• Empathy, patience and the ability to stay calm in challenging situations
• A proactive and positive approach to learning
• Strong attention to detail and accurate data entry skills
• The ability to follow processes and work towards targets
• Basic problem-solving skills and confidence using technology

Your degree can be in any discipline. We’re more interested in your potential, customer service mindset, and enthusiasm for taking the first step in your career.

What’s in it for you?

• Structured training and ongoing mentorship
• Clear opportunities to develop your career with Brighte
• Flexible working arrangements and a hybrid work model
• The autonomy to work from home or from our Sydney office
• An office located five minutes from Wynyard Station
• Free lunch every Tuesday
• Regular social activities, including our Thursday social events
• Snacks, fresh fruit and drinks available in the office
• End-of-trip facilities with towel service and hair dryers
• Anniversary leave
• Potential eligibility to participate in our Employee Share Option Plan

Our office days are Tuesday to Thursday, with Monday and Friday available as remote working days.

Our hiring process

At Brighte, we use AI every day, and we’re looking for people who are curious about how technology can improve the way we work.

As part of our hiring process, all roles include an assessment designed to understand how you think and how you use AI in practice. There’s no right tool — while we use Claude, you can use whichever tool you’re most comfortable with. We’ll provide more information during the recruitment process.

Towards the end of the process, successful candidates will be required to complete reference and background checks, including police, anti-money laundering, and bankruptcy checks.

Every applicant will receive a response.