Hybrid Customer Support Specialist

Brighte; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Free lunch Tue

Office near Wynyard

Anniversary leave

Share option plan

End-of-trip facilities

Job summary

Brighte is looking for a Customer Support Officer who will assist customers through their application journey, answering questions and guiding them to a positive outcome. Join a supportive, fast-growing team with regular training, mentorship, hybrid work options, and an office near Wynyard.

This entry-level role suits graduates or those with hospitality or retail experience who want to start a career in customer service.

Qualifications

• A recently completed or nearly completed tertiary qualification
• Some customer service experience, gained through hospitality, retail, contact centre work or a similar environment
• Strong verbal and written communication skills
• Confidence speaking with different types of people
• Empathy, patience and the ability to stay calm in challenging situations
• A proactive and positive approach to learning
• Strong attention to detail and accurate data entry skills
• The ability to follow processes and work towards targets
• Basic problem-solving skills and confidence using technology

Responsibilities

• Making and taking inbound and outbound customer calls
• Responding to general customer enquiries
• Supporting customers through their application process
• Assisting with account enquiries and updates
• Recording accurate customer information in our CRM
• Processing payments and documenting payment arrangements
• Assisting with basic application or IT-related troubleshooting
• Supporting requests relating to withdrawals and cancellations
• Working towards agreed customer service targets and service levels

Job description

Brighte is looking for a Customer Support Officer who will assist customers through their application journey, answering questions and guiding them to a positive outcome. Join a supportive, fast-growing team with regular training, mentorship, hybrid work options, and an office near Wynyard.

This entry-level role suits graduates or those with hospitality or retail experience who want to start a career in customer service.