Customer Support Assistant

Infinite Aged Care; Gold Coast City; On-site; AUD 27,552,000 - 41,328,000; Part time

Benefits offered by this job

Salary packaging benefits

Meal and entertainment benefits

Fitness Passport discounts

Health insurance discounts

EAP (Employee Assistance Program)

Training programs (online & in-person)

Micro professional development

Employee referral program

Job summary

Infinite Aged Care is seeking a Customer Support Assistant at Ashmore Care Home on a part-time basis (Mon–Fri, 09:00–15:30). You will work with Facility Manager, nursing and care staff, and families to provide confidential administrative and sales support in line with company policies and regulatory standards.

Ideal candidates are experienced administrators with strong communication skills, proficiency in the Microsoft Office suite, data-entry accuracy, and the ability to self-manage to

Qualifications

• Experience as an administrator with attention to detail and strong written/verbal communication.
• Microsoft Office experience essential (Word, Excel, PowerPoint).
• NDIS Worker Screening Clearance or ability to obtain one.

Responsibilities

• Provide confidential administrative and sales support to internal and external stakeholders.
• Coordinate with Facility Manager, Nursing, care staff and allied health professionals, residents, and families.
• Ensure compliance with company policies, procedures, and regulatory standards.
• Support operations in Ashmore Care Home on a part-time schedule.

Skills

Microsoft Office

Data entry

Strong communication

Detail oriented

Education

Certificate II in Admin

Certificate III in Admin

NDIS Screening Clearance

Tools

Word

Excel

PowerPoint

Job description

At Infinite Aged Care, the Customer Support Assistant works with key internal and external stakeholders including the Facility Manager, Nursing, and care staff as well as allied health care professionals, residents, and their families to ensure the prompt and confidential administrative and sales support is provided in accordance with company policies, procedures, and regulatory standards.

Located in our Ashmore Care Home, we are seeking someone to work part-time Mon to Fri: 09:00 to 15:30.

Ashmore Aged Care Home | Gold Coast

About You

You are an experienced, administrator, who in addition to having an eye for detail, possesses strong written and verbal communication skills as well as

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to “self-manage” and work to deadlines.
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplace

Whilst not essential experience in a regulated environment such as childcare or healthcare would be well regarded as would a certificate II or III in administration.

Why Infinite Care?

Infinite Care is a growing leader in residential aged care, operating homes across Queensland, New South Wales, Victoria and South Australia. We pride ourselves on creating environments where residents feel safe, respected and supported, while providing our team members with meaningful careers and opportunities to grow.

Employee Benefits

• Up to $15,900 tax-free salary packaging
• Additional $2,650 tax-free meal and entertainment benefits
• Fitness Passport membership discounts
• Discounted Health Insurance
• Employee Assistance Program (EAP)
• Free online and face-to-face training programs
• Work-Rite Micro professional development programs
• Employee Referral Program
• Strong leadership support and mentoring
• Career opportunities across our growing national network

Defence and Military Veterans are encouraged to apply.

This opportunity won't be on the market for long. If you're a hands-on leader who is passionate about people, service and operational excellence, we'd love to hear from you.

Like to know more? Contact Teri Vallely - email [e-mail]