Customer Support Assistant

Infinite Care; Gold Coast City; On-site; AUD 40,000 - 50,000; Part time

Benefits offered by this job

Tax-free salary packaging up to $15,9

Meal and entertainment benefits up to

Fitness Passport membership discounts

Discounted Health Insurance

Employee Assistance Program (EAP)

Training programs

Employee Referral Program

Leadership mentoring

Career opportunities across national网络

Job summary

Infinite Aged Care in Ashmore, Gold Coast, is seeking a part-time Customer Support Assistant to work Monday to Friday 09:00–15:30. You will handle confidential admin and sales support, coordinating with managers, nursing staff, residents and families while ensuring compliance with policies and regulatory standards.

You are an experienced administrator with strong communication, data-entry accuracy and MS Office skills. A flexible, proactive attitude toward safety is essential.

Qualifications

• Experienced administrator with eye for detail and strong communication skills.
• Proficient in Microsoft Office and accurate data entry.
• NDIS Worker Screening Clearance or ability to obtain one.
• Flexible, proactive and committed to quality aged care support.
• Willing to self-manage and meet deadlines.

Responsibilities

• Provide prompt, confidential administrative and sales support across stakeholders.
• Collaborate with Facility Manager, nursing staff, care staff and families.
• Ensure compliance with company policies, procedures and regulatory standards.
• Assist with data entry and related administrative tasks.

Skills

Microsoft Office

Data entry

NDIS clearance

Attention to detail

Communication skills

Deadline-oriented

Education

Certificate II in Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Infinite Aged Care, the Customer Support Assistant works with key internal and external stakeholders including the Facility Manager, Nursing, and care staff as well as allied health care professionals, residents, and their families to ensure the prompt and confidential administrative and sales support is provided in accordance with company policies, procedures, and regulatory standards.

Located in our Ashmore Care Home, we are seeking someone to work part-time Mon to Fri: 09:00 to 15:30.

Ashmore Aged Care Home | Gold Coast

About You

You are an experienced, administrator, who in addition to having an eye for detail, possesses strong written and verbal communication skills as well as

• Good working knowledge of Microsoft suite of products (word, excel, power point)
• Accurate data entry skills and ability to “self-manage” and work to deadlines.
• Have a valid NDIS Workers Screening Clearance (or have the ability to get one)
• A flexible and willing attitude and passion for quality Aged Care support.
• Proactive and measured attitude to identifying & preventing safety hazards in the workplace

Whilst not essential experience in a regulated environment such as childcare or healthcare would be well regarded as would a certificate II or III in administration.

Why Infinite Care?

Infinite Care is a growing leader in residential aged care, operating homes across Queensland, New South Wales, Victoria and South Australia. We pride ourselves on creating environments where residents feel safe, respected and supported, while providing our team members with meaningful careers and opportunities to grow.

Employee Benefits

• Up to $15,900 tax-free salary packaging
• Additional $2,650 tax-free meal and entertainment benefits
• Fitness Passport membership discounts
• Discounted Health Insurance
• Employee Assistance Program (EAP)
• Free online and face-to-face training programs
• Employee Referral Program
• Strong leadership support and mentoring
• Career opportunities across our growing national network

Defence and Military Veterans are encouraged to apply.