Care & Services Manager

Infinite Aged Care; Gold Coast City; On-site; AUD 75,000 - 95,000; Full time

Job summary

Infinite Aged Care's Ashmore home seeks a Duty Supervisor (Care and Services Manager) to lead day-to-day operations across Monday, Saturday and Sunday PM shifts. You will work with Heads of Department to ensure operational excellence and exceptional resident service.

With an operations or hospitality leadership background, you will mentor staff, coordinate shifts, oversee dining, admissions and feedback, and drive a warm, compliant environment that supports residents and families.

Qualifications

• Strong communication with residents, families, staff and stakeholders.
• Ability to address resident concerns with empathy and efficiency.
• Excellent attention to detail in monitoring compliance and documentation.
• Effective time-management and prioritisation in a fast-paced environment.
• Commitment to delivering exceptional service to elderly residents.
• Ability to mentor and train team members.

Responsibilities

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Skills

Strong communication

Empathy

Attention to detail

Time management

Customer service mindset

Mentoring

Job description

The Role

The Duty Supervisor plays a vital role in the effective day-to-day operations at our Ashmore care home across Monday, Saturday and Sunday PM shifts. The key focus is working collaboratively with all Heads of Department and their staff to ensure operational excellence and customer service across each shift. Internally this role is called Care and Services Manager. As a member of the leadership team, this role will oversee teams in a variety of departments across the home to meet the operational expectations set by the General Manager. To learn more about our beautiful Ashmore, Gold Coast home navigate via the link: Ashmore Aged Care Home | Gold Coast

The ideal candidate comes from an operations background with a high level of customer service focus. While aged care experience is not essential, we are seeking a background in operational management or team leadership from any industry. This role is ideal for operational leaders with a background in hospitality from a 5-star hotel level and/or pub/venue management approach. Your standards set the tone for customer enjoyment, reputation and operational excellence.

A Day In The Life Could Look Like

• Walking through the home to ensure a warm, safe, and welcoming environment.
• Reviewing staffing allocations, responding to unplanned leave, and ensuring adequate coverage for continuous care.
• Checking in with all departments: clinical, cleaning, catering, laundry, maintenance, and engagement, to support smooth daily operations.
• Overseeing meal services, ensuring dining areas are prepared, compliance is met, and residents enjoy a positive dining experience.
• Coordinating new admissions and discharges, ensuring rooms are ready and families feel supported throughout transitions.
• Managing feedback and resolving issues promptly, ensuring all actions are documented and closed out.
• Supporting the resolution of complaints with a focus on enhancing the resident experience.

Essential For The Role

• Strong communication skills to engage effectively with residents, families, staff, and external stakeholders.
• Ability to manage resident concerns with empathy and efficiency, ensuring high satisfaction and quality care.
• Excellent attention to detail when monitoring compliance, operational standards, and documentation.
• Effective time‑management and prioritisation skills to navigate a fast‑paced environment.
• A commitment to delivering exceptional service to elderly residents, with a strong customer‑service mindset.
• Ability to mentor, train, and support team members to enhance performance and service delivery.

Why work for us?

• Strong mentorship and support from an experienced rostering/workforce optimisation team.
• Employee Referral program that enables you to earn extra income tapping your local networks.
• A collaborative, down-to‑earth team culture where people truly care.
• Grow with us – we are rapidly expanding!
• We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.

Benefits

• Fitness Passport to access discounted fitness and wellbeing sessions.
• Discounted Health Insurance.
• Access to in-house and online training programs - FREE to all employees.
• Access to our EAP and Flare (employee discounts).
• Work-Rite Micro professional development - FREE to all employees.
• Access to non-for-profit (NFP) salary sacrificing employee benefits
• Defence/Military Veterans are encouraged to apply.

Please email [e-mail] if you would like any further information.