Customer Support Agent

Campus Living Villages Hris; Melbourne; On-site; AUD 48,000 - 56,000; Full time

Job summary

Campus Living Villages Australia is seeking a friendly Receptionist to welcome residents and visitors, answer enquiries and support daily operations at our Melbourne village.

Reporting to Village Management, you will handle account enquiries, assist with inspections, maintain accurate records, and contribute to a customer-first experience across our on-campus accommodation.

Qualifications

• Commitment to consistently delivering the highest levels of customer service.
• Experience in a similar role, preferably in an accommodation setting.
• Excellent verbal and written communication skills.
• Excellent organisational and planning skills.
• Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and design systems.
• Current National Police Clearance Check will be required.

Responsibilities

• Greet and assist residents and visitors at reception, providing a friendly and helpful experience at all times.
• Assist residents with account enquiries, information on support services, local area information and facilities information.
• Assist with property inspections during tenancy, pre and post arrival.
• Ensure that high levels of detail and accuracy are applied to customer records.
• Ensure all associated policies and procedures are followed.
• Provide accurate and timely information to prospective residents.
• Create a positive impression for all prospective customers.
• Promote a customer first culture and ensure customer expectations are met or exceeded.
• Support village management with other operational activities throughout the village.
• The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.

Skills

Customer service

Accommodation experience

Communication skills

Organisational skills

Computer literacy

National Police Clearance

Job description

Job Description

Introduction

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe. CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team!

Description

Reporting to the Village Manager, this person will possess energy, positivity and initiative and be committed, flexible, confident and team focused.

Key Responsibilities

• Greet and assist residents and visitors at reception, providing a friendly and helpful experience at all times.
• Assist residents with account enquiries, information on support services, local area information and facilities information.
• Assist with property inspections during tenancy, pre and post arrival.
• Ensure that high levels of detail and accuracy are applied to customer records.
• Ensure all associated policies and procedures are followed.
• Provide accurate and timely information to prospective residents.
• Create a positive impression for all prospective customers.
• Promote a customer first culture and ensure customer expectations are met or exceeded.
• Support village management with other operational activities throughout the village
• The responsibilities of this role may evolve based on the changing needs of our residents and the business. We seek candidates who are adaptable and open to taking on new challenges as they arise.

Skills And Experiences

Essential Skills, Experience and Qualification

• Commitment to consistently delivering the highest levels of customer service.
• Experience in a similar role, preferably in an accommodation setting.
• Excellent verbal and written communication skills
• Excellent organisational and planning skills.
• Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and design systems
• Current National Police Clearance Check will be required

Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.

We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.

Applicants must possess a valid visa that grants working rights in Australia to apply.

Only direct applications from candidates will be considered.