Customer Support Advisor: Onsite Installations & Issues

Jark (Wakefield) Ltd; Normanton; On-site; AUD 38,000 - 49,000; Full time

Job summary

Jark (Wakefield) Ltd is seeking a Customer Support Advisor based in Normanton to support installation teams on-site. You will investigate issues, coordinate effective solutions, and help ensure installations are completed right first time.

You will work with operations and field teams to maintain accurate records and clear instructions in our CRM. The role requires strong communication, the ability to manage multiple priorities, and proficiency with Microsoft Office.

Qualifications

• Experience managing multiple priorities in a fast-paced environment.
• Experience supporting field-based teams is a plus.
• Strong written and verbal communication skills.
• Ability to stay calm under pressure and manage competing priorities.
• Proficient in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Act as primary point of contact for installation teams and resolve issues.
• Investigate root causes of site-related issues and coordinate solutions.
• Set up and maintain accurate system information for templates and installations.
• Provide clear instructions and job information for on-site teams.
• Collaborate with internal departments and field teams to ensure right-first-time installations.
• Record and update information on the CRM throughout installation processes.

Skills

Prioritisation

Field-based support

Written and verbal communication

Working under pressure

Microsoft Excel

Organisational skills

Tools

CRM system

Job description

Jark (Wakefield) Ltd is seeking a Customer Support Advisor based in Normanton to support installation teams on-site. You will investigate issues, coordinate effective solutions, and help ensure installations are completed right first time.

You will work with operations and field teams to maintain accurate records and clear instructions in our CRM. The role requires strong communication, the ability to manage multiple priorities, and proficiency with Microsoft Office.