Breakdown Support Coordinator

Jo Holdsworth Recruitment Ltd; Normanton; On-site; AUD 46,000 - 62,000; Full time

Job summary

Jo Holdsworth Recruitment Ltd in Normanton is seeking a permanent Customer Service Administrator to join a busy, friendly and fast-paced business. The role supports customers with vehicle and small electrical equipment breakdowns, handling incoming calls and coordinating with suppliers and engineers to get customers back up and running.

You will be busy, organized and capable of problem-solving under pressure, with responsibilities across liaison with departments, billing queries, and

Qualifications

• Previous customer service experience.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Well organised with good planning and prioritisation.
• Confident using Microsoft Office.
• Strong interpersonal skills.
• A natural problem-solver.
• Ability to remain calm and make decisions under pressure.
• Comfortable working to tight deadlines in a fast-paced environment.
• Full driving licence and own transport essential.

Responsibilities

• Receive incoming breakdown calls and identify the appropriate solution.
• Liaise with suppliers and engineering support to arrange repairs and assistance.
• Keep customers regularly updated by phone and email on the progress of their vehicle or equipment repair.
• Ensure downtime is kept to an absolute minimum and elevate issues where necessary.
• Liaise with other departments to raise purchase orders and recharges.
• Work with the accounts team to resolve billing queries.
• Work closely with finance, workshop and sales teams.
• Maintain accurate and detailed customer and breakdown records.
• Deliver a professional, friendly and courteous service at all times.
• Manage multiple customer queries and breakdowns within a busy environment.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Microsoft Office

Interpersonal skills

Problem-solving

Calm under pressure

Driving licence

Job description

Jo Holdsworth Recruitment Ltd in Normanton is seeking a permanent Customer Service Administrator to join a busy, friendly and fast-paced business. The role supports customers with vehicle and small electrical equipment breakdowns, handling incoming calls and coordinating with suppliers and engineers to get customers back up and running.

You will be busy, organized and capable of problem-solving under pressure, with responsibilities across liaison with departments, billing queries, and