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Jark (Wakefield) Ltd; Normanton; On-site; AUD 38,000 - 49,000; Full time

Job summary

Jark (Wakefield) Ltd is seeking a Customer Support Advisor based in Normanton to support installation teams on-site. You will investigate issues, coordinate effective solutions, and help ensure installations are completed right first time.

You will work with operations and field teams to maintain accurate records and clear instructions in our CRM. The role requires strong communication, the ability to manage multiple priorities, and proficiency with Microsoft Office.

Qualifications

• Experience managing multiple priorities in a fast-paced environment.
• Experience supporting field-based teams is a plus.
• Strong written and verbal communication skills.
• Ability to stay calm under pressure and manage competing priorities.
• Proficient in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Act as primary point of contact for installation teams and resolve issues.
• Investigate root causes of site-related issues and coordinate solutions.
• Set up and maintain accurate system information for templates and installations.
• Provide clear instructions and job information for on-site teams.
• Collaborate with internal departments and field teams to ensure right-first-time installations.
• Record and update information on the CRM throughout installation processes.

Skills

Prioritisation

Field-based support

Written and verbal communication

Working under pressure

Microsoft Excel

Organisational skills

Tools

CRM system

Job description

We are looking for a Customer Support Advisor to join our team based in Normanton, West Yorkshire.

In this role you will be the key point of contact for our installation teams, providing support and guidance when challenges arise on-site. Working closely with colleagues across operations, you'll investigate issues, coordinate solutions, and help ensure installations are completed right first time.

Duties:

• Acting as the primary point of contact for the installation teams, providing support and resolving issues that arise.
• Investigating and completing root cause analysis on installation and site-related issues, co-ordinating effective solutions to keep jobs progressing.
• Setting up and maintaining accurate system information for each template and installation, including customer-specific requirements.
• Producing and issuing clear instructions and job information for installation teams attending site.
• Working with internal departments and field-based teams to deliver a right-first-time installation experience.
• Recording and updating information accurately on our CRM platform throughout the installation process.

Requirements

• Proven experience managing multiple priorities and resolving complex issues in a fast-paced customer service or operational support environment.
• Experience supporting field-based teams, with the ability to investigate issues and coordinate effective solutions, would be advantageous.
• Strong communication skills, both written and verbal, with the ability to build effective working relationships across different teams.
• The ability to remain calm under pressure and manage multiple priorities.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• High attention to detail, strong organisational skills, and the ability to manage competing priorities effectively.

Hours:

Monday - Friday, one week 9am-5pm one week 8am-4pm