Temporary Service Advisor – Fast-Paced Vehicle Care & Bonus

Guest Motor Group; Normanton; On-site; AUD 42,000 - 53,000; Full time

Benefits offered by this job

Bonus Scheme

Healthcare scheme

Cycle to Work scheme

Increased holiday entitlement

Job summary

Guest Motor Group is seeking a Temporary Service Advisor for our South Normanton depot. You will be the main point of contact between customers and the workshop, ensuring efficient service work while delivering exceptional customer service.

We value organization and strong administrative skills, plus experience in automotive administration or a service adviser role. Kerridge/Keyloop DMS experience is preferred, with a blend of office and reception duties in a busy service department.

Qualifications

• Experience in a service adviser, customer service or automotive administration role.
• Excellent customer service and communication skills.
• Organised with strong administrative abilities.
• Experience using Kerridge/Keyloop DMS systems preferred.
• Able to manage multiple tasks and customer expectations.

Responsibilities

• Act as the key contact between customers and workshop teams to manage service work efficiently.
• Prepare job cards and raise invoices in line with completed work and guidelines.
• Answer incoming calls and handle customer enquiries at the service reception.
• Liaise with workshop technicians regarding progress and requirements.
• Manage daily workshop workload to meet customer expectations.
• Book service and maintenance appointments.
• Arrange and monitor subcontracted work when required.
• Provide customers with updates, quotations, costs and authorisation requests.
• Produce accurate estimates and service documentation.

Skills

Customer service

Communication

Administrative skills

Teamwork

Tools

Kerridge/Keyloop DMS

Job description

Guest Motor Group is seeking a Temporary Service Advisor for our South Normanton depot. You will be the main point of contact between customers and the workshop, ensuring efficient service work while delivering exceptional customer service.

We value organization and strong administrative skills, plus experience in automotive administration or a service adviser role. Kerridge/Keyloop DMS experience is preferred, with a blend of office and reception duties in a busy service department.