Client Services & Support Advisor

Medequip UK; Melton; On-site; AUD 43,000 - 52,000; Full time

Benefits offered by this job

29 days holiday

Pension scheme

Healthcare scheme

Life assurance

Cycle to work

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd, Hull, is seeking a Customer Services Advisor to be the first point of contact for service users, families, and health providers. You will ensure correct products are delivered and installed on time with compassionate, client-centred service.

You will manage calls, book technician rounds, keep records up to date, handle emergencies, and respond to emails and complaints promptly while maintaining empathy and composure under pressure.

Qualifications

• Experience in a customer service focussed role within a similar industry desirable.
• IT and Microsoft Office proficient.
• Strong communication and empathy when assisting service users.

Responsibilities

• Managing inbound and outbound calls – liaising with service users, families and prescribers.
• Booking all delivery rounds in advance for Technicians and Service Engineers.
• Ensuring client and delivery details are correct and up to date with notes added to the system.
• Relaying requirements to technicians and warehouse for emergency jobs.
• Answering emails, queries and complaints within Medequip agreed timeframes.
• Assessing workload to ensure varied and balanced daily jobs.
• Demonstrating empathy, patience and a positive attitude under pressure.

Skills

Customer service

Communication

Empathy

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd, Hull, is seeking a Customer Services Advisor to be the first point of contact for service users, families, and health providers. You will ensure correct products are delivered and installed on time with compassionate, client-centred service.

You will manage calls, book technician rounds, keep records up to date, handle emergencies, and respond to emails and complaints promptly while maintaining empathy and composure under pressure.