Customer Support Administrator

Public Sector People; Sydney; On-site; AUD 51,000 - 73,000; Full time

Job summary

Public Sector People is partnering with a local government organisation to recruit a Customer Support Administrator for a 3-month contract in Sydney. You will assist the public with the new online booking platform, both digitally and in person, ensuring a smooth launch across parks and reserves.

Ideal candidates have 2+ years in admin support within government or sensitive environments, hold a current driver's licence, and are comfortable using TechOne, TRIM/Content Manager, Authority or Pathway

Qualifications

• 2+ years in admin support within local government or politically sensitive environment
• Current driver's licence is essential
• Experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Responsibilities

• Assist the public with navigating and using the new online booking platform
• Promote the use of the new system and assist customers with digital bookings
• Respond to customer enquiries via phone, email and face-to-face interactions
• Provide on-site support at parks and reserves during launch and office-based support
• Engage with the community as a concierge and ambassador for the booking system
• Record common questions and feedback to improve customer experience

Skills

Customer service

Administrative support

Phone support

Tools

TechOne

Content Manager/TRIM

Authority/Pathway

Job description

Public Sector People are partnering with a local government organisation to recruit for a Customer Support Administrator.

Contract: 3 months | Immediate Start

Hourly Pay Rate: $45 p/h + Super

Responsibilities:

• Support members of the public with navigating and using the new online booking platform.
• Promote the use of the new system and assist customers who may be less confident with digital bookings.
• Respond to customer enquiries via phone, email and face-to-face interactions.
• Provide on-site support at key parks and reserves during the initial launch, as well as office-based customer support.
• Engage directly with the community in parks and open spaces, acting as a friendly concierge and ambassador for the new booking system.
• Identify and record common customer questions, issues and feedback to help Council improve the overall customer experience.
• Current driver's licence is essential
• 2+ years experience in an administration support role within local government or working in a politically sensitive environment
• Previous experience with TechOne, Content Manager/TRIM, Authority or Pathway highly regarded

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.

To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website:https://www.publicsectorpeople.com.au