Business Support Officer x30

Chandler Macleod Group; City of Melbourne; On-site; AUD 52,000 - 56,000; Full time

Job summary

Chandler Macleod Group is seeking a Business Support Officer to support a government-funded program in Melbourne. The role focuses on administrative tasks, including application processing, data entry, and payment administration, with strong customer service across applicants and stakeholders.

You will work in a fast-paced environment, handle calls and emails, and ensure privacy and accuracy across multiple systems.

Qualifications

• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Experience processing applications, claims, payments, or similar administrative work.
• Ability to manage competing priorities in a high-volume environment.
• Comfortable using multiple systems, databases, and Microsoft Office applications.
• Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.

Responsibilities

• Assess and process applications against program guidelines and eligibility criteria.
• Verify customer, travel, accommodation, and payment information.
• Maintain accurate records, case notes, and system updates.
• Respond to customer enquiries via phone and email.
• Resolve routine issues and elevate complex matters as required.
• Ensure compliance with privacy, security, and recordkeeping requirements.
• Contribute to continuous improvement and service excellence initiatives.

Skills

Customer service

Communication

Attention to detail

Data accuracy

Application processing

Payments processing

High-volume environment

Multiple systems

Microsoft Office

Tools

Microsoft Office

Job description

Business Support Officer Location:Melbourne CBD
Employment Type: Full-time, 12 WeekContract

Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.

Key Responsibilities

• Assess and process applications against program guidelines and eligibility criteria.
• Verify customer, travel, accommodation, and payment information.
• Maintain accurate records, case notes, and system updates.
• Respond to customer enquiries via phone and email.
• Resolve routine issues and elevate complex matters as required.
• Ensure compliance with privacy, security, and recordkeeping requirements.
• Contribute to continuous improvement and service excellence initiatives.

About You

• Strong customer service and communication skills.
• Excellent attention to detail and data accuracy.
• Experience processing applications, claims, payments, or similar administrative work.
• Ability to manage competing priorities in a high-volume environment.
• Comfortable using multiple systems, databases, and Microsoft Office applications.
• Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.

About the Role

• $39.28 (inclusive of casual loading)
• x30 positions
• 12 weeks commencing Wednesday 23rd September
• Police Check required within last 6 months
• On-site then opportunity to WFH once settled

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.