Customer Success Specialist: Onboarding & Renewals

The Semios Group; Queensland; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid office setting

UpSkill program

Enhanced parental leave top-ups

Generous vacation policy

Year-end holiday break

Job summary

Semios Group in Australia is seeking a Customer Success Representative to support growers, agronomists, and farm operations using the Agworld platform. You will handle onboarding, proactive engagement, and renewals to drive product adoption and retention, ensuring customers derive value from Agworld’s solutions.

The role emphasizes building trusted relationships, clear communication, and proactive problem solving across inbound and outbound support, training, and workshops, with a hybrid office

Qualifications

• Strong organizational, problem-solving and communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience using customer support platforms, CRM systems, and SaaS tools.
• Ability to manage multiple customer interactions while maintaining high service quality.

Responsibilities

• Renewals and customer engagement: prioritize renewals, re-engage at-risk customers, maintain regular contact.
• Customer success: onboard new clients, deliver training, provide exceptional service via phone, chat, and email.
• Inbound and technical support: first-line inbound support, assist with onboarding and data import, provide ad-hoc training.

Skills

Organization

Problem-solving

Communication

Non-technical explanation

CRM systems

SaaS tools

Customer support platforms

Multi-tasking

Education

Degree in agriculture or related field

Tools

CRM systems

SaaS tools

Job description

Semios Group in Australia is seeking a Customer Success Representative to support growers, agronomists, and farm operations using the Agworld platform. You will handle onboarding, proactive engagement, and renewals to drive product adoption and retention, ensuring customers derive value from Agworld’s solutions.

The role emphasizes building trusted relationships, clear communication, and proactive problem solving across inbound and outbound support, training, and workshops, with a hybrid office