Customer Success Specialist – Onboarding & Renewals

Semios; Sydney; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Purposeful Work

Collaborative team

Generous vacation policy

Hybrid office setting

UpSkill program

Parental leave top-ups

Job summary

Semios Group is seeking a Customer Success Representative for the Agworld platform in Sydney. You will manage renewals, onboard new clients, and provide exceptional support via phone, chat, and email to ensure adoption and retention.

This role emphasizes proactive engagement, relationship-building, and cross-team collaboration in a hybrid office setting. The position requires strong communication, organisational skills, and the ability to juggle multiple customers in a fast-paced environment.

Qualifications

• Proven ability to build trust and develop strong relationships with customers.
• Strong listening, communication, and presentation skills.
• Excellent problem-solving and organisational abilities.
• Ability to manage multiple customers and priorities effectively in a fast-paced environment.
• A proactive mindset with a focus on initiative and continuous improvement.

Responsibilities

• Renewals and customer engagement through proactive outreach and renewal prioritisation.
• Onboard new clients and provide training to achieve customer objectives.
• Deliver exceptional support via phone, chat, and email.
• Attend team meetings and collaborate with other departments to drive adoption.
• Visit customers for training and provide ongoing knowledge development.

Skills

Trust-building

Active listening

Communication skills

Problem-solving

Organisational abilities

Multi-task management

Proactive mindset

Education

Degree in agriculture, agronomy, or related field

Tools

CRM systems

SaaS tools

Job description

Semios Group is seeking a Customer Success Representative for the Agworld platform in Sydney. You will manage renewals, onboard new clients, and provide exceptional support via phone, chat, and email to ensure adoption and retention.

This role emphasizes proactive engagement, relationship-building, and cross-team collaboration in a hybrid office setting. The position requires strong communication, organisational skills, and the ability to juggle multiple customers in a fast-paced environment.