Customer Success Representative

The Semios Group; Sydney; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Purposeful Work

Hybrid Office Setting

UpSkill Program

Parental leave top-ups

Generous vacation policy

Job summary

The Semios Group is seeking a Customer Success Representative for Agworld to support growers, agronomists, and farm operations across the region. You will drive product adoption, renewals, and value realization of the Agworld platform.

You will deliver onboarding, training, and proactive engagement via phone, chat, and email, while collaborating with sales and product teams to ensure customer success and retention.

Qualifications

• Demonstrated ability to build trust and develop strong relationships with customers.
• Strong listening, communication, and presentation skills.
• Ability to manage multiple customers and priorities effectively in a fast-paced environment.

Responsibilities

• Prioritise customer renewals and overdue renewals.
• Re-engage at-risk customers prior to renewal through various communication mediums.
• Onboard new clients and provide training for successful implementation.

Skills

Trust building

Communication

Problem solving

Time management

Customer service

SaaS experience

Education

Relevant degree or experience in agriculture/SaaS

Tools

CRM systems

SaaS tools

Job description

Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports.

With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld they cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on their iPhone, iPad or computer at all times.

Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data.

Who we are:

Agworld is the Collaborative Agricultural Information System of choice for 10,000+ growers, agronomists, ag retailers and contractors throughout the United States, Canada, Australia, New Zealand and South Africa to manage over 200 million acres of cropping annually. With Agworld, they are able to collect data at every level of their operation and share this data with everyone that matters to them. Agworld is the agricultural industry’s preferred system for creating crop plans, agronomic recommendations, fertilizer scripts, budgets, spray records, and a wide variety of reports.

With Agworld, service providers such as agronomists, ag retailers and contractors now have a way to digitally collaborate with their grower clients and vice-versa. Growers can digitally receive crop plans, recommendations, budgets and much more from their trusted partners, and send work orders, application records and other information to anyone who needs access to it. With Agworld they cut out unnecessary emails, phone calls and text messages, and instead can rely on having access to up-to-date information on their iPhone, iPad or computer at all times.

Growers, their staff, agronomists, input providers, contractors, banks, accountants, land owners and many other stakeholders are now able to work together on the same set of data.

Part of Semios Group

Agworld is part of Semios Group. Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 100 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability.

Who you are:

The Customer Success Representative supports growers, agronomists, and farm operations using the Agworld platform by providing responsive support, onboarding, and proactive engagement to drive product adoption and renewal. The role ensures customers receive timely assistance, understand how to use the platform effectively, and achieve value from Agworld's solutions. This position plays a key role in maintaining strong customer relationships and supporting retention across the region.

You believe great technology only matters when it truly serves its users. No matter your role, you value strong relationships, practical innovation, and collaboration built on trust.

Curious, collaborative, and impact-driven, you're excited to help shape the future of digital agriculture alongside a team that shares your commitment to meaningful progress—for growers and for the industry.

What you will do:

Renewals and Customer Engagement

• Prioritise customer renewals and overdue renewals.
• Re-engage at‑risk customers prior to renewal through various communication mediums.
• Maintain regular customer contact to ensure continued satisfaction and platform adoption.

Customer Success

• Onboard new clients and provide training to ensure the successful implementation and achievement of customer objectives.
• Deliver exceptional customer service via phone, in‑app chat, and email.
• Plan and prioritise day‑to‑day activities toward achieving agreed business objectives, including effective time and productivity management.
• Maintain and develop relationships with existing and new customers to optimise service quality, business growth, and customer satisfaction.
• Utilise globally aligned systems and processes to ensure efficiency and consistency in customer service delivery.
• Attend and present at customer success team meetings and meetings with other departments necessary to perform duties and aid business development.
• Visit customers for training and support, and present grower/agronomist workshops
• Ensure your training is maintained and continue to develop relevant knowledge, techniques and skills.
• Adhere to health and safety policy, and other requirements relating to the wellbeing and care of people and equipment.
• Ensure all day‑to‑day activities are recorded, managed and completed effectively to ensure a high level of productivity.

Inbound and Technical Support

• First‑line inbound support, providing excellent customer service and care: phone, in‑app chat, and email.
• Support new client onboarding by assisting with technical setup, such as importing data, configuring accounts, and connecting clients.
• Provide ad‑hoc training as part of the inbound support.

Requirements

• Demonstrated ability to build trust and develop strong relationships with customers.

• Strong listening, communication, and presentation skills.
• Excellent problem‑solving and organisational abilities.
• Ability to manage multiple customers and priorities effectively in a fast‑paced environment.
• A proactive mindset with a focus on initiative and continuous improvement.

Skills

• Strong organizational, problem‑solving, and communication skills.
• Ability to explain technical concepts to non‑technical users.
• Experience using customer support platforms, CRM systems, and SaaS tools.
• Ability to manage multiple customer interactions while maintaining a high level of service quality.

Nice to Have

• 3+ years of experience working in SaaS, agriculture technology, or related industries is preferred.
• Familiarity with SaaS platforms and data‑driven software tools.
• Experience supporting customers' onboarding, implementation, product adoption, or technical support.
• A degree in agriculture, agronomy, or a related field, or direct experience working within the agriculture industry.
• Previous experience in customer success, account management, or customer support.

Salary range

$70,000 to $80,000 AUD per year plus commissions

We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, offers are made based on demonstrated mastery and experience and generally fall near the midpoint. Final compensation will be determined based on experience, qualifications, skills, and geographic location.

Benefits

• Purposeful Work: Make a global impact by advancing sustainable food production.
• Our People: Work with a fun, collaborative, and supportive team.
• Recharge: Generous vacation policy and year‑end holiday break.
• Work Flexibility: Enjoy a hybrid office setting
• Level up with the UpSkill program: Dedicated funds each year towards learning programs that help you grow in your role.
• Support for Life’s Big Moments: We offer enhanced parental leave top‑ups to help you focus on what matters most.

At Semios Group, we value the full range of experience and perspectives people bring—not just what’s listed in a job description. If your background is a close match, we encourage you to apply. If you need accommodations during the interview process, please let us know.

We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish.