Agritech Customer Success Specialist

The Semios Group; New South Wales; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Purposeful Work

Our People

Recharge

Work Flexibility

UpSkill program

Parental leave top-ups

Job summary

Semios Group is seeking a Customer Success Representative for the Agworld platform. You will support growers, agronomists, and farm operations with onboarding, training, and proactive engagement to drive product adoption and renewal.

This role emphasizes building strong relationships and delivering value through effective support across regions. You will engage via phone, in-app chat, and email, ensuring customers achieve objectives while maintaining high service standards.

Qualifications

• Onboarding and training clients to use the Agworld platform.
• Delivering exceptional customer service via multiple channels.
• Maintaining customer relationships to support retention and growth.

Responsibilities

• Renewals and customer engagement to maximize renewal likelihood.
• Onboard new clients and provide training for successful adoption.
• Provide inbound and technical support via phone, chat, and email.
• Attend team meetings and collaborate with other departments to drive success.

Skills

Organizational skills

Communication

Problem-solving

CRM systems

SaaS tools

Multi-tasking

Education

Degree in agriculture or related field

Tools

CRM platforms

Job description

Semios Group is seeking a Customer Success Representative for the Agworld platform. You will support growers, agronomists, and farm operations with onboarding, training, and proactive engagement to drive product adoption and renewal.

This role emphasizes building strong relationships and delivering value through effective support across regions. You will engage via phone, in-app chat, and email, ensuring customers achieve objectives while maintaining high service standards.