Customer Success Specialist, Core Accounts, 4-Day Week

Equifax, Inc.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

4 days in-office collaboration (Mon-TH

Friday remote flexibility

Job summary

Equifax, Inc. is seeking a Customer Success Specialist (CSS) – Core to manage, deliver and support services for our Core customers, ensuring first-class experiences. You will handle customer relationships, service levels, and proactive issue escalation while driving service improvements across the account.

With 2–4 years in a corporate CS role, you will influence stakeholders, communicate clearly, and think strategically and tactically to meet customer needs and align resources for success.

Qualifications

• 2-4 years in a similar role within a corporate environment.
• Influencing / stakeholder management skills at a senior level, both internal and external.
• Proactive mindset, with proven experience to hit the ground running.
• Very strong communication skills: oral, written, presentation, facilitation.
• Ability to think and act both strategically and tactically.

Responsibilities

• Identifying and meeting the needs of our core business customers and providing a high level of customer service.
• Providing information and answering complex queries and explaining products and services.
• Responsible for submitting new account & branch set ups to subscriptions team
• Submit channel connectivity requests to Client Integration Team
• Investigate and correct invoicing and billing issues
• Respond to customer requests on product usage and other product related queries
• Respond to customers in relation to unplanned outages and escalate within the company as appropriate
• Gain a detailed understanding of the products available to subscribers
• Support Account Management group through timely responses to requests including operational inputs into various sales packs

Skills

Stakeholder management

Communication

Strategic thinking

Proactive mindset

Multitasking

Job description

Equifax, Inc. is seeking a Customer Success Specialist (CSS) – Core to manage, deliver and support services for our Core customers, ensuring first-class experiences. You will handle customer relationships, service levels, and proactive issue escalation while driving service improvements across the account.

With 2–4 years in a corporate CS role, you will influence stakeholders, communicate clearly, and think strategically and tactically to meet customer needs and align resources for success.