Customer Success Specialist

Odoo; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Odoo is looking for an Account Manager to oversee a portfolio of clients in Australia. In this role, you will be the main point of contact for your customers, ensuring satisfaction and driving business growth through upselling and contract renewals.

The ideal candidate should have a Bachelor’s degree, strong organizational skills, and a passion for software products. With opportunities to learn and grow, you'll work in a dynamic environment and engage with various business leaders.

Qualifications

• 0 to 3 years of experience in IT/Sales.
• Full working rights in Australia.

Responsibilities

• Managing a portfolio of existing clients.
• Analyzing and understanding customer IT projects.
• Identifying potential future sales.
• Demonstrating product features and new versions.
• Negotiating contract renewals.

Skills

Strong organizational skills

Solution-oriented

Passion for software products

Education

Bachelor Degree or Higher

Job description

As an Account Manager, you will represent the long lasting commercial point of contact of all your customers. You ensure customers' satisfaction and make the company grow, by upselling and renewing contracts of our existing customers. You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!

The business scope of Odoo is so large that you'll never stop learning and, with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

Main Responsibilities

• Managing a portfolio of existing clients, in Australia
• Analyze and understand in depth your customers' IT projects: you will be their Odoo sales expert!
• Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo
• Demonstrate the product (new apps, features) and new versions to end-users
• Negotiate contract renewals: from monthly to multi-year subscriptions

Must Have

• Bachelor Degree or Higher
• Passion for software products
• Strong organizational skills: you will have around 150 clients to manage!
• Solution - oriented
• 0 to 3 years of experience in IT/Sales
• Full working rights in Australia

Nice to have

• Smart, ability to learn quickly
• Additional languages
• Ability to work in a dynamic, fast-paced and competitive environment