Customer Success Manager

Odoo; Gold Coast City; On-site; USD 39,052 - 65,087; Full time

Job summary

Join a forward-thinking company as an Account Manager, where you'll be the vital link between clients and innovative software solutions. In this dynamic role, you'll engage with C-level executives, ensuring customer satisfaction while driving growth through upselling and contract renewals. With a diverse portfolio of clients, you'll continuously learn and adapt, providing tailored solutions to meet their unique needs. If you're passionate about technology and eager to make a real impact in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• 0 to 3 years of experience in IT/Sales.
• Strong organizational skills to manage around 150 clients.

Responsibilities

• Manage a portfolio of existing clients in Australia.
• Analyze customers' IT projects and offer suitable solutions.
• Negotiate contract renewals from monthly to multi-year subscriptions.

Skills

Organizational Skills

Solution-oriented

Sales Experience

Passion for Software Products

Education

Bachelor Degree or Higher

Job description

As an Account Manager, you will represent the long lasting commercial point of contact of all your customers. You ensure customers' satisfaction and make the company grow, by upselling and renewing contracts of our existing customers. You will be in touch with CIO's, CFO's and CEO's of small and large companies, and revolutionise the way their business works!

The business scope of Odoo is so large that you'll never stop learning and, with a bit of creativity, you'll have a solution to most of your clients' pain points. With such a scope, you'll quickly master all aspects of entrepreneurship, to advise clients as an expert. It's not all about sales, it's also about providing value to your clients.

Main Responsibilities

• Managing a portfolio of existing clients, in Australia
• Analyze and understand in depth your customers' IT projects: you will be their Odoo sales expert!
• Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo
• Demonstrate the product (new apps, features) and new versions to end-users
• Negotiate contract renewals: from monthly to multi-year subscriptions

Must Have

• Bachelor Degree or Higher
• Passion for software products
• Strong organizational skills: you will have around 150 clients to manage!
• Solution-oriented
• 0 to 3 years of experience in IT/Sales
• Full working rights in Australia

Nice to have

• Smart, ability to learn quickly
• Additional languages
• Ability to work in a dynamic, fast-paced and competitive environment.
• Passion for IT

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Software Development