Customer Success & Contracts Coordinator

Programmed Maintenance Services; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Programmed Maintenance Services – Thomastown VIC is seeking a proactive Customer Service Officer & Contracts Coordinator to join our office-based team. You will handle day-to-day customer enquiries, service issues, and assist with contract administration, acting as the vital link between customers, operations and administration.

This role is ideal for an organised professional with experience in customer service or service coordination, strong communication, and meticulous attention to detail.

Qualifications

• Experience in customer service or service coordination.
• Strong communication skills and a calm, solutions-focused approach.
• Ability to juggle priorities and follow tasks through.
• High attention to detail and confidence using databases and Microsoft Office.
• Comfortable working autonomously and within a team.

Responsibilities

• Manage incoming calls, emails and customer enquiries
• Own customer issues and follow them through to resolution
• Coordinate missed collections, service changes, bin deliveries and ad-hoc requests
• Work closely with operations and drivers to resolve daily service matters
• Maintain accurate customer, service and site information in company systems
• Support contract renewals, pricing updates and agreement documentation

Job description

Programmed Maintenance Services – Thomastown VIC is seeking a proactive Customer Service Officer & Contracts Coordinator to join our office-based team. You will handle day-to-day customer enquiries, service issues, and assist with contract administration, acting as the vital link between customers, operations and administration.

This role is ideal for an organised professional with experience in customer service or service coordination, strong communication, and meticulous attention to detail.