Customer Success Manager - Education Tech Growth

wellio; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly

Job summary

Wellio in Melbourne, VIC, AU, seeks a Customer Success Manager to own relationships with a portfolio of approximately 100–150 schools, representing around $1.5m in ARR. You’ll be their trusted advisor, helping schools implement Wellio, achieve wellbeing outcomes, renew partnerships, and grow the platform usage.

You will work closely with Product, Sales and the broader Customer Success team to ensure schools realise ongoing value, while driving activation, adoption and proactive expansions in a

Qualifications

• Experience managing customer, education, account management, or relationship portfolios with positive outcomes.
• Ability to build trusted relationships with diverse stakeholders and influence decisions.
• Strong commercial awareness, risk identification, and renewal support.
• Proactive portfolio management using data and insights to prioritise actions.

Responsibilities

• Own a portfolio of ~100–150 schools representing ~$1.5m ARR and ensure value realization.
• Drive activation, adoption, and engagement across your portfolio and mitigate risks.
• Lead strategic conversations, align stakeholders, and create success plans per school.
• Own renewal outcomes and identify expansion opportunities within the portfolio.
• Collaborate with Product, Sales, and CS teams to ensure a consistent experience.
• Contribute to CS process improvements and operating rhythms as Wellio scales.

Skills

Customer success

Account management

Stakeholder management

Data-driven

Growth mindset

Organisational skills

Job description

Wellio in Melbourne, VIC, AU, seeks a Customer Success Manager to own relationships with a portfolio of approximately 100–150 schools, representing around $1.5m in ARR. You’ll be their trusted advisor, helping schools implement Wellio, achieve wellbeing outcomes, renew partnerships, and grow the platform usage.

You will work closely with Product, Sales and the broader Customer Success team to ensure schools realise ongoing value, while driving activation, adoption and proactive expansions in a