Strategic Education SaaS Customer Success Manager

Wellio; Melbourne; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Remote-friendly culture

Founder-led company

Two annual team meetups

Bases in Melbourne, Sydney, London, or

Job summary

Wellio is seeking a Customer Success Manager in Melbourne to own relationships with a portfolio of 100–150 schools, representing about $1.5m in ARR. You will act as trusted advisor to drive activation, adoption, renewal, and growth, ensuring schools realise ongoing value from Wellio’s wellbeing platform.

You will collaborate with school leaders, wellbeing leads, and teachers, building strong relationships and guiding customers through activation, adoption and expansion while proactively managing

Qualifications

• Experience managing customer, education, account management, consulting, or relationship portfolios with a track record of driving positive outcomes.
• Ability to build trusted relationships with a range of stakeholders, influence decisions, and navigate competing priorities to achieve mutually beneficial outcomes.
• Strong commercial awareness, with the ability to identify risk, support renewal conversations, and uncover opportunities to expand customer value.
• Proactive approach to portfolio management, using data and insights to prioritise actions, improve adoption, and prevent issues before they arise.
• Strong organisational skills and operational discipline, with the ability to manage multiple priorities while maintaining a high standard of execution.
• Growth mindset and desire to continuously improve, contribute to team success, and help shape how Customer Success operates at Wellio.

Responsibilities

• Own a portfolio of approximately 100–150 schools representing around $1.5m in ARR, ensuring schools successfully adopt Wellio, achieve meaningful wellbeing outcomes, and realise ongoing value from their investment.
• Drive activation, adoption, and engagement across your portfolio, proactively identifying risks and opportunities and executing plans that improve school outcomes.
• Lead strategic conversations that reinforce value, align stakeholders around goals, and establish clear success plans for each school.
• Own renewal outcomes across your portfolio, maintaining visibility of risk, building stakeholder alignment, and ensuring renewal conversations occur early and proactively.
• Identify and progress expansion opportunities by understanding school needs, uncovering additional use cases, and helping schools maximise the value they receive from Wellio.
• Partner closely with Product, Sales, and the broader Customer Success team to ensure school insights influence decision making and schools receive a consistent experience.
• Contribute to the continuous improvement of Customer Success processes, playbooks, and operating rhythms as Wellio continues to scale.

Skills

Relationship management

Portfolio management

Data-driven decision making

Stakeholder management

Communication skills

Organisational discipline

Job description

Wellio is seeking a Customer Success Manager in Melbourne to own relationships with a portfolio of 100–150 schools, representing about $1.5m in ARR. You will act as trusted advisor to drive activation, adoption, renewal, and growth, ensuring schools realise ongoing value from Wellio’s wellbeing platform.

You will collaborate with school leaders, wellbeing leads, and teachers, building strong relationships and guiding customers through activation, adoption and expansion while proactively managing