Customer Success Manager

EROAD Australia Pty Ltd; Sydney; On-site; AUD 90,000 - 135,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

EROAD is seeking a Customer Success Manager in Sydney to own a portfolio of customer relationships and drive retention and growth. You will act as the go-to expert on our SaaS products and collaborate closely with Sales, Product, Supply Chain, and Finance to resolve issues and identify opportunities.

With around 3 years in customer-facing roles and a background in technology or SaaS, you’ll thrive in a delivery framework such as Agile, Scrum or Kanban and be familiar with CRM tools.

Qualifications

• Around 3 years in a customer success, customer service or customer-facing account management role
• A background in the technology or SaaS industry
• Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
• Familiarity with CRM tools

Responsibilities

• Own a portfolio of customer accounts and build relationships that last
• Drive retention and growth across your portfolio
• Act as the go-to subject matter expert on our products for your customers
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
• Report to the Customer Success Team Lead as part of a wider customer success function.

Skills

Customer success experience

SaaS experience

Account management

Agile/Scrum/Kanban

CRM tools

Tools

CRM tools

Job description

Customer Success Manager | Sydney | EROAD

ERODR is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.

What you'll do

• Own a portfolio of customer accounts and build relationships that last
• Drive retention and growth across your portfolio
• Act as the go-to subject matter expert on our products for your customers
• Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
• Report to the Customer Success Team Lead as part of a wider customer success function.

What you need

• Around 3 years in a customer success, customer service or customer-facing account management role
• A background in the technology or SaaS industry
• Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
• Familiarity with CRM tools

Why join

• Be part of a high-growth, innovative technology company making a genuine difference for customers
• Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
• Work alongside a talented and collaborative team
• Competitive benefits package

Click here to learn more about working with us at EROAD

EROAD provide in-vehicle technology solutions to fleets in New Zealand, Australia and North America to help them operate more safely and efficiently - making our roads safer and more sustainable for everyone.