Customer Care Manager (Australia)

Limelight Health; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Odoo is seeking a Customer Care Manager to partner with customers through adoption, expansion and renewal on the Gold Coast. You’ll work with Sales, Support and Services to ensure a seamless customer experience and ongoing value.

Join a growing team in a dynamic environment where you’ll apply your service and software knowledge to drive customer success and retention.

Qualifications

• Passion for software products.
• Strong communication skills.
• Strong business acumen and understanding of customer needs.
• Highly organised, ability to work autonomously and manage time effectively.
• Strong priority management skills with the ability to thrive under pressure.
• Problem-solving skills.
• Quick & autonomous learner.
• Professional proficiency in spoken and written English.
• Full, unrestricted working rights in Australia.

Responsibilities

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation with personalized engagement.
• Facilitate onboarding for new customers to ensure they thrive with Odoo.
• Act as the primary contact for customers, guiding and supporting projects.
• Collaborate with Sales to identify growth opportunities and develop customer expansion strategies.

Skills

Passion for software products

Strong communication skills

Strong business acumen

Highly organised

Autonomy

Priority management

Problem solving

Quick learner

English proficiency

Working rights in Australia

Job description

Customer Care Manager (Australia)

169 Varsity Parade, Varsity Lakes, 4227 Gold Coast QLD, Australia

About the job

At Odoo, we’re not just a software company; we’re a community of innovators and problem-solvers dedicated to reshaping enterprise management. With our fully open-source, feature-rich platform that includes applications for Accounting, HR, CRM, Manufacturing, and over 4,000 additional modules, we offer a solution that’s three times more affordable than traditional competitors. Our team is made up of smart, dedicated individuals who work hard and have fun while doing it.

To support our rapid growth, we are seeking a Customer Care Manager who will play a crucial role in partnering with our customers throughout their journey with us, from adoption to expansion and renewal. You will collaborate with various teams, including Sales, Support, and Services, to ensure our customers enjoy a seamless experience.

You'll never get bored!

Responsibilities

• Manage a portfolio of approximately 1,000 mass-market customers, balancing automation (low-touch) with personalized engagement (high-touch) based on individual needs
• Facilitate the successful onboarding process for new customers, ensuring they have the tools and resources to thrive with Odoo
• Act as the primary point of contact for our customers, providing guidance and support to enhance their experience throughout their projects
• Collaborate with our Sales Team to identify growth opportunities and develop strategies for customer expansion

About you

At Odoo, we value your skills more than your resume.

Here’s what we expect from you:

Must have

• Passion for software products
• Strong communication skills
• Strong business acumen and understanding of customer needs
• Highly organised, ability to work autonomously and manage time effectively
• Strong priority management skills with the ability to thrive under pressure
• Problem-solving skills
• Quick & autonomous learner
• Professional proficiency in spoken and written English
• Full, unrestricted working rights in Australia

Nice to have

• Proven experience in administrative roles, showcasing strong organisational and multi-tasking skills
• Additional languages
• Solution oriented mindset with strong analytical skills
• Availability to start immediately
• Based in Gold Coast, QLD

Why join us?

• Dive into meaningful responsibilities and enjoy autonomy within a rapidly growing company.
• Join a vibrant office with a welcoming and inclusive environment.
• Experience diversity in your role that will challenge and inspire you.
• Broaden your horizons by gaining insight into various business industries.
• Join us at an exciting stage of growth, where you’ll help design and develop the future of this role and its impact on the business.