Internal Sales & Customer Care Specialist

Bainbridge Technologies; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Training & development

Long-term career

Job summary

Bainbridge Technologies in Brisbane, Australia seeks an Internal Sales / Customer Service Representative to be the first point of contact for customers. You will handle inquiries, take orders, and support the sales team with accurate data entry and timely processing.

The role emphasizes customer focus, attention to detail, and a willingness to learn basic product terminology. Previous experience is helpful, but a positive attitude and reliability are key.

Qualifications

• Experience in internal sales or customer service is preferred.
• Strong communication and telephone skills.
• Detail-oriented with accuracy.
• Able to learn basic product and industry terminology.
• Experience with CRM/ERP and order processing is valued.

Responsibilities

• Answer and manage all incoming telephone calls in a professional and friendly manner.
• Direct technical enquiries to the appropriate department or team member.
• Process and enter customer orders received via phone, email, and online portals in a timely and accurate manner.
• Respond to customer enquiries regarding products, pricing, availability, and order status.
• Maintain accurate customer and sales records.
• Follow up customer requests and quotations as required.
• Liaise with internal departments to ensure customer requirements are met.
• Provide administrative support to the sales and customer service functions.
• Contribute positively to a collaborative and team-oriented workplace culture.

Skills

Communication

Customer Service

Data Entry

Attention to Detail

Organisational Skills

Time Management

CRM Software

Cin7

ERP Systems

Tools

Cin7

ERP Systems

CRM Software

Job description

Bainbridge Technologies in Brisbane, Australia seeks an Internal Sales / Customer Service Representative to be the first point of contact for customers. You will handle inquiries, take orders, and support the sales team with accurate data entry and timely processing.

The role emphasizes customer focus, attention to detail, and a willingness to learn basic product terminology. Previous experience is helpful, but a positive attitude and reliability are key.