Customer Response Specialist — Multichannel Care & Lead Gen

Anglicare Sydney; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work options

Salary packaging benefits

Professional development

Employee discounts

EAP & Fitness Passport

Job summary

Anglicare Sydney seeks a Customer Response Consultant to provide exceptional service across phone, email and web channels. You will connect customers with the right services, convert inquiries into qualified leads, and support occupancy and service growth. This is a 12-month max-term contract in a busy customer contact centre.

You will engage with prospective residents, clients and families, handle HR/payroll inquiries, and deliver empathetic, professional service with accuracy and empathy.

Qualifications

• Minimum 12 months' experience in a customer contact centre or call centre environment.
• Strong customer service and problem-solving skills.
• Experience using Microsoft Office applications and customer databases.
• Excellent communication skills with the ability to engage confidently over the phone and via email.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Respond promptly to customer enquiries via phone, email and web channels.
• Support prospective residents, clients and families by connecting them with the appropriate services and teams.
• Convert enquiries into qualified leads and support occupancy and service growth objectives.
• Assist with HR and payroll enquiries, Financial Wellbeing referrals and reception support activities.
• Deliver a professional, empathetic and customer-focused experience at every interaction.

Skills

Customer service

Problem solving

Communication

multitask

Tools

Genesys Cloud

Particle Martin

CRM systems

Job description

Anglicare Sydney seeks a Customer Response Consultant to provide exceptional service across phone, email and web channels. You will connect customers with the right services, convert inquiries into qualified leads, and support occupancy and service growth. This is a 12-month max-term contract in a busy customer contact centre.

You will engage with prospective residents, clients and families, handle HR/payroll inquiries, and deliver empathetic, professional service with accuracy and empathy.