Customer Care Specialist - Fast-Paced Solutions & Loyalty

Aidacare Pty Ltd; Newcastle-Maitland; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts on Aidacare health

Quarterly incentive scheme

Employee Assistance Program

Benefits package includes discounts

Comprehensive training program

Job summary

Aidacare is seeking a Customer Service Consultant - Hire to act as a frontline troubleshooter, providing exceptional customer support by phone and email from our Cardiff, NSW site. You will manage orders, answer inquiries, and build positive relationships with customers while delivering a strong first impression and accurate administration.

Ideal candidates have excellent communication skills, the ability to stay composed under pressure in a fast-paced environment, and a willingness to learn

Qualifications

• Previous customer service or industry experience preferred, but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong and positive relationships with customers to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and on emails making a great first impression in every case.

Skills

Customer service

Communication

Problem solving

Attention to detail

Working under pressure

Job description

Aidacare is seeking a Customer Service Consultant - Hire to act as a frontline troubleshooter, providing exceptional customer support by phone and email from our Cardiff, NSW site. You will manage orders, answer inquiries, and build positive relationships with customers while delivering a strong first impression and accurate administration.

Ideal candidates have excellent communication skills, the ability to stay composed under pressure in a fast-paced environment, and a willingness to learn