Part-Time Customer Success & Solutions Advocate Training

Aidacare Pty Ltd; Geelong; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Employee discounts

Incentive program

Wellness support

Benefits package discounts

Comprehensive training

Job summary

Qualifications

• Experience in customer service preferred but not essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to analyse situations and think critically to find solutions to customer issues.
• Excellent verbal and written communication skills.
• Ability to remain composed in a fast-paced work environment and under pressure.

Responsibilities

• Resolve customer issues and concerns efficiently.
• Learn and stay up-to-date with products and services to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Foster strong, positive relationships to encourage loyalty and repeat business.
• Provide excellent customer service over the phone and via email with a great first impression.

Skills

Customer service

Computer systems

Analytical thinking

Excellent communication

Calm under pressure

Job description