Client-Facing Admin & Operations Support Specialist

CSE Global; Cumberland; On-site; AUD 55,000 - 75,000; Full time

Job summary

CSE Crosscom in Australia is seeking a proactive Administrator to support our branch operations and customer service teams. You will handle reception, calls, orders, documentation, and liaise with customers, suppliers, and other branches to keep processes flowing.

The role emphasizes accuracy, organisation, and the ability to manage multiple priorities in a busy environment. Join a collaborative team and contribute to service excellence.

Qualifications

• Reception and call-handling experience essential.
• Strong Microsoft Office skills, particularly Excel.
• Experience in customer service or another customer-focused environment.
• Excellent attention to detail and high level of accuracy.
• Strong organisation and prioritisation skills, with the ability to manage deadlines.
• Ability to work under pressure while maintaining a calm, professional approach.

Responsibilities

• Welcoming visitors and managing reception.
• Answering, screening and directing incoming calls.
• Processing sales orders, quotes, returns and customer documentation.
• Assisting with goods receipting, packing and dispatch.
• Maintaining accurate records, stock information and ERP system updates.
• Liaising with customers, suppliers, freight providers and other branches.
• Following up orders and updating delivery timeframes.
• Supporting service and warranty administration.

Skills

Reception experience

Excel

Customer service

Attention to detail

Organisation

Communication

Autonomy

Tools

ERP systems

Job description

CSE Crosscom in Australia is seeking a proactive Administrator to support our branch operations and customer service teams. You will handle reception, calls, orders, documentation, and liaise with customers, suppliers, and other branches to keep processes flowing.

The role emphasizes accuracy, organisation, and the ability to manage multiple priorities in a busy environment. Join a collaborative team and contribute to service excellence.