Customer Service & Admin Coordinator

CSE Global; Cumberland; On-site; AUD 55,000 - 65,000; Full time

Job summary

CSE Crosscom in Australia is seeking an proactive Administrator to join our team and keep the branch running smoothly. You will be the friendly face of the business, supporting customers and visitors while working closely with Sales, Service, Operations and Procurement teams.

This hands-on role covers reception, calls, admin tasks, order processing, stock updates and ERP system support. You will thrive in a busy environment, prioritise effectively and build positive relationships across the

Qualifications

• Proven general administration experience
• Previous reception and call-handling experience is essential
• Strong Microsoft Office skills, particularly Excel
• Experience in customer service or another customer-focused environment
• Excellent attention to detail and high accuracy
• Strong organisation and prioritisation skills, with the ability to meet deadlines
• Ability to work under pressure with a calm, professional approach
• Excellent communication skills both in person and over the phone
• Ability to work autonomously and take ownership
• Personable and approachable style with the ability to build relationships across the business

Responsibilities

• Welcoming visitors and managing reception
• Answering, screening and directing incoming calls
• Providing professional and friendly customer service
• Supporting Sales, Service and Operations with day-to-day administration
• Processing sales orders, quotes, returns and customer documentation
• Assisting with stock handling and ERP record updates
• Liaising with customers, suppliers and other branches
• Following up orders and updating delivery timeframes
• Supporting service and warranty administration
• Assisting with stock takes and inventory administration

Skills

General administration

Reception handling

Microsoft Office

Customer service

Attention to detail

Organisational skills

Communication

Autonomy

Relationship building

Tools

Microsoft Excel

ERP systems

Job description

CSE Crosscom in Australia is seeking an proactive Administrator to join our team and keep the branch running smoothly. You will be the friendly face of the business, supporting customers and visitors while working closely with Sales, Service, Operations and Procurement teams.

This hands-on role covers reception, calls, admin tasks, order processing, stock updates and ERP system support. You will thrive in a busy environment, prioritise effectively and build positive relationships across the