Customer Success & Accounts Coordinator (Flexible Hours)

Agrifutures; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Onsite parking in Penrith

Career growth

Stable team culture

Job summary

Agrifutures in Penrith is seeking a high-volume, hands-on customer service and account support role that sits at the centre of the business, coordinating between customers, members and the warehouse to ensure orders are actioned smoothly and efficiently.

You will handle inbound and outbound calls, order processing, liaise with member businesses to fulfil requirements, and support the invoicing process. This role offers onsite work with a stable, low-turnover team and growth opportunities.

Qualifications

• Experience in customer service, account management, or order processing in distribution, B2B, or FMCG contexts.
• A process-driven mindset with ability to bring structure where needed.
• Strong communication skills and resilience to manage high call/order volumes.

Responsibilities

• Managing inbound and outbound customer calls and orders
• Acting as the liaison between customers and member businesses to fulfil transactions
• Supporting the invoicing and back-end administrative process
• Building strong working relationships with both customers and members
• Assisting with account management for a portfolio of customers (aged care groups, hotel chains, and government accounts)
• Picking up ad hoc problem-solving where things don't go to plan

Skills

Customer service

Process-driven

Communication

Team player

Job description

Agrifutures in Penrith is seeking a high-volume, hands-on customer service and account support role that sits at the centre of the business, coordinating between customers, members and the warehouse to ensure orders are actioned smoothly and efficiently.

You will handle inbound and outbound calls, order processing, liaise with member businesses to fulfil requirements, and support the invoicing process. This role offers onsite work with a stable, low-turnover team and growth opportunities.