Customer Solutions Consultant - Meaningful Telecare (Hybrid)

Tunstall Australasia; Brisbane; Hybrid; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Meaningful work

Comprehensive training and onboarding

Hybrid work opportunities

Team-based incentive program

Free gym in the complex and coffee

Free onsite and nearby parking

Employee wellbeing and recognition

Job summary

Tunstall Australasia in Brisbane is seeking a Customer Solutions Consultant to be the first point of contact for customers, families and carers, helping them choose and set up the right telecare solutions.

You’ll mostly work by phone and email in a consultative role with warm enquiries, supported by full training. After training, hybrid work may be available. No evenings or weekends; Monday to Friday with flexible arrangements within business hours.

Qualifications

• A genuine passion for helping people.
• Strong communication and listening skills.
• Confidence speaking with customers by phone and email.
• Empathy, patience and professionalism.
• Good attention to detail and administration skills.
• The ability to learn new systems and processes.
• Strong problem-solving skills and sound judgement.
• Confidence discussing and recommending products and services that meet customer needs.

Responsibilities

• Responding to customer enquiries by phone and email.
• Understanding customers' circumstances and identifying suitable solutions.
• Explaining Tunstall's products and services in a clear and supportive manner.
• Following up warm enquiries and customer requests.

Skills

Strong communication

Empathy

Active listening

Problem solving

Attention to detail

Administration

Learning new systems

Customer focus

Job description

Tunstall Australasia in Brisbane is seeking a Customer Solutions Consultant to be the first point of contact for customers, families and carers, helping them choose and set up the right telecare solutions.

You’ll mostly work by phone and email in a consultative role with warm enquiries, supported by full training. After training, hybrid work may be available. No evenings or weekends; Monday to Friday with flexible arrangements within business hours.