Customer Solutions Consultant

Tunstall Australasia; Brisbane; Hybrid; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Meaningful work

Comprehensive training and onboarding

Hybrid work opportunities

Team-based incentive program

Free gym in the complex and coffee

Free onsite and nearby parking

Employee wellbeing and recognition

Job summary

Tunstall Australasia in Brisbane is seeking a Customer Solutions Consultant to be the first point of contact for customers, families and carers, helping them choose and set up the right telecare solutions.

You’ll mostly work by phone and email in a consultative role with warm enquiries, supported by full training. After training, hybrid work may be available. No evenings or weekends; Monday to Friday with flexible arrangements within business hours.

Qualifications

• A genuine passion for helping people.
• Strong communication and listening skills.
• Confidence speaking with customers by phone and email.
• Empathy, patience and professionalism.
• Good attention to detail and administration skills.
• The ability to learn new systems and processes.
• Strong problem-solving skills and sound judgement.
• Confidence discussing and recommending products and services that meet customer needs.

Responsibilities

• Responding to customer enquiries by phone and email.
• Understanding customers' circumstances and identifying suitable solutions.
• Explaining Tunstall's products and services in a clear and supportive manner.
• Following up warm enquiries and customer requests.

Skills

Strong communication

Empathy

Active listening

Problem solving

Attention to detail

Administration

Learning new systems

Customer focus

Job description

Looking for a meaningful career where you can help people every day while working in a supportive and purpose-driven team?

At Tunstall, we help people live independently, safely and confidently in their own homes through innovative telecare and emergency response solutions. As a Customer Solutions Consultant, you'll speak with customers, families and carers to understand their needs and guide them toward the products and services that best support their circumstances.

We welcome applications from candidates seeking either full-time or part-time employment. This is an office-based role, working Monday to Friday during business hours only, with no evening, weekend or shift work. Once fully trained, hybrid work opportunities may be available for suitable candidates.

About Tunstall

Tunstall is a global leader in telecare and assistive technology solutions. Across Australia and New Zealand, we provide personal emergency response systems, monitoring services and technology that help people maintain their independence and provide peace of mind to families and carers.

Every day, our products and services make a genuine difference to the lives of older people, people living with disability, and those requiring additional support.

What We Offer

• Meaningful work that positively impacts people's lives
• Comprehensive training and onboarding provided
• Supportive leaders and collaborative team culture
• Part-time and full-time opportunities
• Monday to Friday, no evenings or weekends
• Hybrid work opportunities for the right people once training is completed
• Team-based incentive program
• Free gym in the complex and complimentary coffee machine use
• Free onsite and nearby parking
• Employee wellbeing, support, recognition and discount programs

About the Role

As a Customer Solutions Consultant, you'll be the first point of contact for customers enquiring about Tunstall's products and services.

Working primarily over the phone and via email, you'll listen to customers' needs, provide information and recommendations, and support them through the process of selecting and setting up the right solution.

This is a consultative customer service role where you'll work with warm enquiries rather than cold calling. You'll also maintain accurate records and contribute to the continued growth of Tunstall's customer portfolio through exceptional service and relationship building

What You'll Be Doing

• Responding to customer enquiries by phone and email
• Understanding customers' circumstances and identifying suitable solutions
• Explaining Tunstall's products and services in a clear and supportive manner
• Following up warm enquiries and customer requests

  About You

  We provide full training, so healthcare industry experience is not required, and we welcome applicants from a range of customer-focused backgrounds, including:

  • Retail sales
  • Hospitality
  • Reception
  • Administration
  • Other customer-facing roles

  Most importantly, you'll bring:

  • A genuine passion for helping people
  • Strong communication and listening skills
  • Confidence speaking with customers by phone and email
  • Empathy, patience and professionalism
  • Good attention to detail and administration skills
  • The ability to learn new systems and processes
  • Strong problem-solving skills and sound judgement
  • Confidence discussing and recommending products and services that meet customer needs

  We will provide the training and support you need to succeed!

  You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role, including your Police Check and NDIS Worker Check.

  Diversity and Inclusion

  At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.