Customer Service Consultant - Healthcare

Momentum Consulting; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Parking near public transport

Collaborative team environment

Healthcare domain exposure

Job summary

Momentum Consulting in Sydney is seeking a Customer Service Consultant - Healthcare to join a friendly and collaborative Customer Care Team. This role focuses on building strong customer relationships, solving problems, and supporting customers and home patients throughout the order and delivery process.

Hybrid work arrangement with 3 days in the office and 2 days working from home. The ideal candidate has 1–3 years in customer service, strong communication, attention to detail, and familiarity

Qualifications

• 1–3 years' experience in customer service.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office is helpful.

Responsibilities

• Responding to customer enquiries via phone, email and face-to-face interactions
• Processing customer orders accurately and efficiently
• Assisting with enquiries relating to product availability, pricing and orders
• Investigating and resolving customer complaints
• Coordinating product returns and processing customer credits
• Monitoring stock availability and ensuring orders meet required delivery timeframes
• Managing product complaints and adverse event reporting where required

Skills

Customer service experience

Excellent communication

Attention to detail

Multi-tasking

Problem solving

Tools

Salesforce

JDE Oracle

Job description

Customer Service Consultant - Healthcare

We're looking for a Customer Service Consultant to join a friendly and collaborative Customer Care Team. This is a fantastic opportunity for someone who enjoys building strong customer relationships, solving problems and working in a fast-paced environment where no two days are the same.

Reporting to the Customer Service Team Leader, you'll be a key point of contact for customers and home patients, providing responsive and professional support throughout the order and delivery process.

• Hybrid working - 3 days in office, 2 days WFH
• Onsite parking & close to Public Transport
• Develop your experience across customer service, healthcare and supply chain operations
• Join a supportive and collaborative team

Responsibilities

• Responding to customer enquiries via phone, email and face-to-face interactions
• Processing customer orders accurately and efficiently
• Assisting with enquiries relating to product availability, pricing and orders
• Investigating and resolving customer complaints
• Coordinating product returns and processing customer credits
• Monitoring stock availability and ensuring orders meet required delivery timeframes
• Managing product complaints and adverse event reporting where required

About You

• 1-3 years' experience in customer service
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded
• The ability to manage multiple priorities in a fast-paced environment
• Confidence working across multiple systems and sources of information
• Strong problem-solving and decision-making skills

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.