Customer Shift Supervisor

Vertali APAC Pty Ltd; City of Hume; On-site; AUD 65,000 - 88,000; Full time

Job summary

Vertali APAC Pty Ltd is seeking a hands-on Customer Shift Supervisor to oversee operations at Melbourne Airport. You will lead a diverse team, ensure safety compliance, and maintain high service standards in a fast-paced environment.

The role focuses on staff coordination, safety, and effective communication with customers and airport operations, with a strong emphasis on proactive problem-solving and accountability across shifts.

Qualifications

• Must have full working rights in Australia with no restrictions.
• Excellent communication and relationship-building skills.
• Experience leading and coaching staff across shifts in operations, logistics or customer service.

Responsibilities

• Monitor work areas to keep them clean, organized, and properly staffed.
• Ensure all staff follow safety policies, company standards, and airport rules.
• Ensure the team works safely and professionally, and report any accidents or misconduct to the Manager.
• Inspect equipment daily and keep required records.
• Collect trolleys when needed, either by hand or with equipment.
• Report hazards, incidents, or near‑misses promptly.
• Suggest improvements to schedules, systems, or procedures.
• Help find staff to cover unfilled shifts when required.
• Carry the company phone and respond quickly and politely to customer needs.

Skills

Leadership

Customer service

Operations oversight

Safety compliance

Job description

Job Description

Are you a hands‑on leader who thrives in a fast‑paced, customer‑facing environment? Our client is seeking an experienced Customer Shift Supervisor to oversee operations across a diverse range of services at Melbourne Airport.

Responsibilities

• Monitor work areas to keep them clean, organized, and properly staffed.
• Ensure all staff follow safety policies, company standards, and airport rules.
• Ensure the team works safely and professionally, and report any accidents or misconduct to the Manager.
• Inspect equipment daily and keep required records.
• Collect trolleys when needed, either by hand or with equipment.
• Report hazards, incidents, or near‑mises promptly.
• Suggest improvements to schedules, systems, or procedures.
• Help find staff to cover unfilled shifts when required.
• Carry the company phone and respond quickly and politely to customer needs.

About the Candidate

• MUST have full working rights in Australia (no restrictions)
• A confident communicator and relationship builder
• A proactive problem‑solver with great attention to detail
• Experience in operations, logistics or customer service environments
• Proven ability to lead and coach staff across shifts
• Strong commitment to safety and service excellence