Airport Ops Lead - Customer Shift Supervisor

Vertali APAC Pty Ltd; City of Hume; In loco; AUD 65.000 - 88.000; Tempo pieno

Descrizione del lavoro

Vertali APAC Pty Ltd is seeking a hands-on Customer Shift Supervisor to oversee operations at Melbourne Airport. You will lead a diverse team, ensure safety compliance, and maintain high service standards in a fast-paced environment.

The role focuses on staff coordination, safety, and effective communication with customers and airport operations, with a strong emphasis on proactive problem-solving and accountability across shifts.

Competenze

• Must have full working rights in Australia with no restrictions.
• Excellent communication and relationship-building skills.
• Experience leading and coaching staff across shifts in operations, logistics or customer service.

Mansioni

• Monitor work areas to keep them clean, organized, and properly staffed.
• Ensure all staff follow safety policies, company standards, and airport rules.
• Ensure the team works safely and professionally, and report any accidents or misconduct to the Manager.
• Inspect equipment daily and keep required records.
• Collect trolleys when needed, either by hand or with equipment.
• Report hazards, incidents, or near‑misses promptly.
• Suggest improvements to schedules, systems, or procedures.
• Help find staff to cover unfilled shifts when required.
• Carry the company phone and respond quickly and politely to customer needs.

Conoscenze

Leadership

Customer service

Operations oversight

Safety compliance

Descrizione del lavoro

Vertali APAC Pty Ltd is seeking a hands-on Customer Shift Supervisor to oversee operations at Melbourne Airport. You will lead a diverse team, ensure safety compliance, and maintain high service standards in a fast-paced environment.

The role focuses on staff coordination, safety, and effective communication with customers and airport operations, with a strong emphasis on proactive problem-solving and accountability across shifts.