Cargo Customer Service Agent - Melbourne Airport

Menzies Aviation; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Job summary

Menzies Aviation Melbourne Airport is seeking a Part-time Customer Service Agent to support our ground operations at Tullamarine. This role focuses on delivering high-quality service to customers and drivers with attention to safety and security standards.

You will greet delivery drivers, manage documentation, assist with enquiries, process invoices, and maintain accurate records. A 7-day rotational shift is required, with a friendly team and opportunities to develop in aviation logistics.

Qualifications

• Minimum 1 year experience in an administration role.
• Strong written & verbal communication with attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Flexible and able to work autonomously and efficiently.
• Able to operate in a fast-paced environment and resolve issues.
• Willingness to work a 7-day rotational shift roster.

Responsibilities

• Be the first point of contact for delivery drivers entering the facility / reception.
• Process documentation at freight acceptance and delivery.
• Maintain professional relationships with customers.
• Assist customers with enquiries and resolve customer complaints.
• Create invoices and reconcile banking ensuring charges are collected.
• Process cash and electronic transactions.
• Complete general filing and other office duties.

Skills

Customer service

Administration

Communication

Problem solving

Stakeholder service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

People. Passion. Pride – the focus for our teams since 1833.

Since this time, we have evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 350 locations in 65 countries. At the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

We are currently seeking a Part time Customer Service Agent who shares our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork.

Suitable candidates will be required to deliver high performance standards around all aspects of cargo handling, meeting the requirements of our customers based at the Melbourne International Airport in Tullamarine.

The role:

• You will be the first point of contact for delivery drivers entering the facility / reception.
• Process documentation at freight acceptance and delivery.
• Maintain professional relationships with customers.
• Assisting customers with enquiries and resolving customer complaints.
• Create invoices and reconcile banking ensuring that all applicable charges are collected.
• Process cash and electronic transactions.
• Complete general filing and other office duties.

MUST be able to work on a 7-day rotational shift roster.

About you:

• Professional, approachable and warm in style with a strong attention to detail.
• Previous experience in an administration role - minimum of 1 year.
• Ability to work autonomously, effectively and efficiently.
• Extremely flexible and happy to get down into the detail and be operational.
• Exposure to a blue-collar workforce will be highly regarded.
• Strong ability to problem solve and deliver solutions-based outcomes.
• Can anticipate needs, be agile and flexible to ensure deadlines are met.
• Strong stakeholder service skills between our airline partners.
• Strong written & verbal communicationskills, with a focus on detail.
• Proficient ability to utilise the Microsoft Office Suite.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. We believe everyone should feel valued and have the opportunity to reach their full potential.

Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.