Administration Officer (Grade 1), Maternity Services

Barwon Health; Geelong; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Excellent working conditions

Staff wellbeing program

Employee Assistance Program

Salary packaging benefits

Living expenses cap

Job summary

Barwon Health Administration Officer (Grade 1) – Maternity Services provides frontline reception and administrative support to women, families and visitors accessing maternity services. You will help with patient registration, documentation and delivering high-quality customer service in a fast-paced environment.

You will work within Women’s, Children and Families, using systems like iPM, BOSSnet, and Birthing Outcomes System to ensure safe, positive care experiences.

Qualifications

• Excellent verbal and written communication with advanced computer literacy including MS Office.
• Experience using iPM.
• Strong customer service and interpersonal skills in a busy environment.
• Flexibility to work rostered shifts.

Responsibilities

• Deliver courteous reception and accurate patient registration in maternity services.
• Collaborate with multidisciplinary teams to support patient flow and outcomes.
• Maintain data entry, documentation and audits per Barwon Health policies and privacy laws.
• Use iPM, BOSSnet and Birthing Outcomes System, reporting data issues for safety and quality.

Skills

Communication skills

MS Office

iPM experience

Customer service

Tools

iPM

BOSSnet

Birthing Outcomes System

Job description

Administration Officer (Grade 1), Maternity Services

Job Category -Administration - Administration Assistant

• Join the largest regional healthcare service in Victoria with opportunities to develop skills in health administration
• Frontline administration role supporting women and families accessing Maternity Services
• Be part of a supportive and collaborative team within Women’s, Children and Families
• Deliver high-quality customer service in a fast-paced healthcare environment

About the role

The Administration Officer - Maternity Services, provides frontline reception and administrative support to women, families and visitors accessing maternity services. This role plays a key part in ensuring efficient patient registration, accurate documentation and high-quality customer service, while working collaboratively with clinical and administrative teams to support safe and positive care experiences.

Key Responsibilities

• Deliver consumer-centred, courteous reception and customer service, ensuring confidentiality, accurate patient registration, and a welcoming experience for women, families, and visitors.
• Work collaboratively within a multidisciplinary team, maintaining clear and professional communication to support effective patient flow and positive consumer outcomes.
• Maintain accurate data entry, documentation, and audits while complying with Barwon Health policies, privacy, information management legislation, and mandatory training requirements.
• Use clinical and administrative systems (iPM, BOSSnet, Birthing Outcomes System) appropriately, identifying and reporting data issues to support safety, quality, and continuous improvement.

What we’re looking for

• Excellent verbal and written communication skills with advanced computer literacy including MS Office; ability to learn specialist systems
• Experience using iPM
• Strong customer service and interpersonal skills with the ability to work in a busy, consumer-focused environment
• Flexibility to work rostered shifts

Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services.

• Excellent working conditions and a strong sense of job satisfaction
• A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program
• Attractive salary packaging benefits
• Living expenses capped at $9,010
• Meals and entertainment capped at $2,650

Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.

Child Safety

Additional information

All appointments are subject to:

• Satisfactory Police Record Check
• Immunisation Status Clearance
• Working with Children Check (if applicable)

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